- Amazon (New York, NY)
- …and recommend new approaches, policies, and procedures for continuous improvement. Own the Customer Experience ( CX ) Intake Mechanism to help GDSP builders ... the Private Pricing Programs and Experiences (3PX) team. The Senior Design Strategist, 3PX will partner with UX researchers,...B2C settings with a proven ability to document the customer experience to identify gaps and opportunities,… more
- JPMorgan Chase (New York, NY)
- …team is seeking a Client Experience Sr . Product Manager to lead Customer Experience ( CX ) strategy and execution for the Affluent segment. You will ... team's end-to-end ownership across business outcomes and functions, including customer experience design and reporting, field engagement,...You will also own and drive progress on a CX framework to identify and solve client high impact… more
- Amazon (New York, NY)
- …is looking for an experienced Sr Customer Solutions Manager to drive Customer Experience ( CX ) measurement with advertising. You will deliver on this ... done well, can greatly enhance the value of the customer experience and generate a positive return...results. Key job responsibilities * Drive the delivery of CX metrics. * Drive CX improvement. *… more
- Amazon (New York, NY)
- …a Senior Program Manager ( Sr . PM) with a strong background in Customer Experience ( CX ) product development and/or CX related initiatives for ... multiple geographies leading multiple initiatives focused on improving the Premium and Luxury CX customers. A PM works backwards from Customer requirements and… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... Learn more at www.verint.com. **Overview of Job Function:** The Sr . Client Analyst is responsible for survey design, data...a team member and team leader + Voice of Customer / CX experience with multiple types… more
- CVS Health (New York, NY)
- …Digital product team along with monitoring key operational metrics to optimize the Digital Customer Experience ( CX ) across digital channels. This role will ... Analytics Manager will identify actionable market insights for future customer centric enhancements. + Leveraging our CX ,...our digital tools. Support + Primary contact for Enterprise Customer Experience for Digital Health Score (DHS)… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... more at www.verint.com . **Overview of Job Function:** The Sr . Solution Architect- AI plays a critical role in...will include aligning Verint Da Vinci AI and Verint CX Automation technologies with customers' business objectives. This role… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... **Overview of Job Function:** We are looking for an Sr . Manager Public Relations to help expand and execute...business partners to cultivate relationships and engagement around Verint's CX Automation and AI Business Outcomes, Now TM vision… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... customers, partners, press, and analysts. Familiarity with Verint or similar CX Automation, CCaaS or Workforce Engagement products required. **Principal Duties and… more
- Novo Nordisk (Plainsboro, NJ)
- …Reports to the Head of Customer Experience . Collaborates across the Customer Experience ( CX ) team and across MPS to design and implement optimized ... you ready to experiment with us? The Position The Senior Director, Applied Design Research leverages behavioural science and... insights into actionable strategies that enhance the overall customer experience across all touchpoints. This role… more
- Bristol Myers Squibb (Manhattan, NY)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by...care resources. Other perks like tuition reimbursement and a recognition program. **\#LinkedIn Remote** If you come across a… more
- Bristol Myers Squibb (Manhattan, NY)
- …demand. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deep scientific dialog. The role builds ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) by meeting...care resources. Other perks like tuition reimbursement and a recognition program. **\#LinkedIn Remote** If you come across a… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... while also serving as a subject matter expert for customer implementation and cloud platform support. This Sr...Science, Engineering or other related field or equivalent work experience + 5 years of experience in… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... Learn more at www.verint.com . **Overview of Job Function:** Verint's Sr . Cloud Automation Engineer designs, develops and implements automated solutions for… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... business value for different audiences. + Strong problem-solving skills and adaptability to customer needs. + Experience with scripting or automation tools is a… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... . **Overview of Job Function:** As the GTM Strategy Sr . Director, you will be responsible for our Agent...solutions to our customers, prospects, and partners at the senior executive level, as well as to industry analysts… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... in Business, or related field required or equivalent work experience . + 5+ years of experience in... interacting with all levels of the organization including senior management. + Strong interpersonal and communication skills, both… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... customer 's ROI - increased capacity and improved CX experience . + Manage and nurture executive...with the ability to penetrate and establish relationships with customer 's senior -level executives. + Travel approximately 30-50%.… more
- Merck (North Wales, PA)
- …Process Improvements, Collaboration, Creativity, Cross-Functional Teamwork, Customer Engagement, Customer Experience ( CX ), Customer Insights, ... + **Market Awareness** + Stay informed about leading trends in digital marketing, customer experience , and marketing automation relevant to the industry. +… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... experience . + Experience in software or technology sector, ideally in customer experience and/or contact center technology space. + Experience with… more