- Systems Engineering Solutions Corporation (Tempe, AZ)
- …software lifecycle support; and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced ... contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, Platform,… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...school diploma or GED. + Customer Service experience - 2 or more years + Must be a US… more
- Republic Services (Phoenix, AZ)
- …in a clear and timely manner. + Serves as a mentor with detailed documentation and training to Tier 1, Tier 2 and Tier 3 support personnel. + Ensures ... internal user application issues that are escalated by the Tier 1 and 2 support desks. This...resolution using the incident tracking system. + Keeps support desk team, peers, and management apprised of any new… more
- Lumen (Phoenix, AZ)
- …Brix. + Monitor and isolate network issues using SolarWinds Orion and Web Help Desk ; document advanced troubleshooting steps and resolution paths for knowledge ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...SolarWinds and Web Helpdesk to monitor and isolate Layer 2 /3 issues across IP, VPN, and MPLS networks, and… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more