- UKG (Ultimate Kronos Group) (Lowell, MA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …respiratory conditions. Job Summary The ITSM Manager is responsible for the ownership and management of IT Service Management and its functions as ... operation, continuous improvement and governance of the lifecycle of IT Service Management + Develop...required and + Demonstrated knowledge of effective Information Technology Service Management ( ITSM ) best practices… more
- Harvard University (Cambridge, MA)
- …change and release management . + Proficiency in using IT Service Management systems ( ITSM ) like ServiceNow. + Excellent documentation skills. ... 68192BRAuto req ID:68192BRJob Code:I0957P IT Infrastructure Prfsnal III Department Office Location:USA - MA - Boston Business Title:Research Infrastructure System… more
- MIT Lincoln Laboratory (Lexington, MA)
- …of a transformative initiative that builds on the success of our Information Technology Service Management ( ITSM ) module implementation. We are expanding the ... platform to deliver an employee-focused portal designed to centralize service requests, provide a seamless and consistent user experience, streamline critical… more
- TEKsystems (Andover, MA)
- …This is a high-impact, customer-facing role requiring advanced technical skills and white-glove service . You'll be part of a critical IT support team ensuring ... deploy new system images. + Manage incidents and update/close tickets in the ITSM platform. + Perform installations, moves, adds, and changes (IMAC). + Troubleshoot… more
- Dynatrace (Waltham, MA)
- …wider IT landscape. **Responsibilities:** + Provide Enterprise level Program Management services utilizing the EPM Framework (similar to PMI) on end-to-end ... Managers as well as Dynatrace Services Consultants and Architects, Support, Product Management and Dynatrace leadership teams. This role focuses on the digital… more
- CACI International (Hanscom AFB, MA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... to support our DoD customer to implement an enterprise IT service delivery model that provides consistent,...you will be responsible for responsible for development, and management of ACAS scanning activities to enhance the organization's… more
- CACI International (Hanscom AFB, MA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... a Tanium Administrator to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and… more
- Eliassen Group (Merrimack, NH)
- …Financial Services client seeks a skilled professional with vendor management and IT Service Management expertise to drive transformation. You will ... enhance vendor responses to production outages and align them with our ITSM processes. _Due to client requirement, applicants must be willing and able to work on a… more