- Hussmann Corporation (Detroit, MI)
- **Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a ... variety of applications and resources to determine customer requirements, and resolution for Hussmann's more complex accounts. They will resolve internal and external customer issue via calls or email and provide the necessary follow up to certain customer.… more
- Pearl Interactive Network (Lansing, MI)
- …and want more than just another job. Be the voice that makes a difference! The ** Contact Center Agent ** is responsible for answering inbound calls to support ... **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.**… more
- Comerica (Farmington Hills, MI)
- Job Description Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact ... Customer Service Experience + 2 Years Retail, Financial Sales, or Call/ Contact Center + 2 Years Experience navigating Microsoft Office Products including Word,… more
- BELFOR Property Restoration, Inc (Troy, MI)
- Position Overview Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately ... while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be...are likely to change based on the needs of the Call Center + Other projects and duties as… more
- Nordstrom (Ann Arbor, MI)
- …the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities: + Resolve theft by using good judgment ... requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at… more
- Cayuse Holdings (Lansing, MI)
- **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The Work** ... The Senior Service Desk Agent provides customer service solutions within service level agreements...or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +… more
- Cayuse Holdings (Lansing, MI)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It ... of the client. + Identify potential system problems and escalate to department contact for resolution. + Contributes to the accomplishments of team objectives; works… more
- Mass Markets (Bay City, MI)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- Mass Markets (Bay City, MI)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- Morley (Lansing, MI)
- …Requirements_** + One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted ... or equivalent + Available to work shifts within the center 's hours of operation: + Monday to Friday +...to participate in the application or interview process, please contact ###@morleynet.com . Thank you for your interest in… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- TruGreen (Rochester Hills, MI)
- …an employer of choice and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities ... in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around...not limited to barging in, taking over and assisting agent with customer. + Supports location leadership in all… more
- Pearl Interactive Network (Lansing, MI)
- …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- State of Michigan (Detroit, MI)
- …Director of Field Operations. The employee may be assigned to act as an embedded agent assigned to a local law enforcement agency, an Institutional Parole Agent , ... the incumbent has regular unsupervised access to and direct contact with probationers, or parolees, and is a DART...What is the role of a Parole or Probation Agent ? Please explain the different characteristics needed to be… more
- Anywhere Real Estate (Detroit, MI)
- …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...and third parties. + Serve as all deal stakeholder's point-of- contact for agents and their clients through closing, which… more
- Under Armour, Inc. (Lansing, MI)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Teleperformance USA (MI)
- …**Purpose** **Assist** **with the development,** **implementation** **and improvement of contact center day-to-day operations for inbound technical support ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...hours versus actual hours, payroll, etc.** + **Oversee day-to-day contact center operations and business planning, ensuring… more
- Black & Veatch (Ann Arbor, MI)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... laws and regulations. **Certifications** Professional Engineer License preferred Commissioning Agent , certified by a national recognized commissioning organization. Acceptable… more
- Verint Systems, Inc. (Lansing, MI)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...experience in go-to-market strategy and execution + Experience with agent assistant and IVA solutions and as a practitioner… more