- ManpowerGroup (Fremont, MI)
- Our client, a leader in the nutrition industry, is seeking a Contact Center Customer Service Coordinator to join their team. As a Contact Center ... will have strong communication skills, problem-solving abilities, and excellent customer service skills which will align successfully...in a fast-paced environment and support a 24/7 engagement center . **What's in it for me?** + Opportunity to… more
- Pearl Interactive Network (Lansing, MI)
- …critical link between government messaging and contractor operations, ensuring contact center content empowers customer service agents and aligns ... Support:** + Develop and draft training content to ensure customer service representatives (CSRs) have accurate and...best practices. + Experience in developing content specifically for contact center agents to improve service… more
- Peckham, Inc. (Battle Creek, MI)
- …while ensuring customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES + The Contact Center Research Representative ( CCRR ) is responsible for ... people with and without disabilities. English and Spanish Speaking Contact Center Research Representative - Peckham, Inc.... Research Representative ( CCRR ) position involves providing customer service and research support for a… more
- TruGreen (Rochester Hills, MI)
- …an employer of choice and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities ... in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around...of leadership team coverage plans + Ability to build customer relationships and provide customer service… more
- Cognizant (Troy, MI)
- …Customer Service , including Omnichannel. + Deep understanding of cloud-based contact center architecture and integrations. + Strong knowledge of Power ... **Microsoft Dynamics 365 Contact Center Solution Architect** **Role Summary**...copilot and Emal channel + Configure and customize D365 Customer Service and Omnichannel features including: +… more
- Camping World (MI)
- We are looking for a Contact Center Engineer to join our team responsible for overseeing a suite of call center systems. This role involves maintaining ... system issues, implementing system upgrades, and collaborating with key stakeholders in our Contact Center , Shared Services, and IT departments. The Contact … more
- Henry Ford Health System (Detroit, MI)
- Under minimal supervision, performs all duties of a Contact Center Advocate I, in a busy call center , on a broader scale. Including all of HFHS services and ... diploma or GED equivalent required. Two (2) years of customer service experience. An Associate's degree in... experience helpful. Six (6) months experience as a Contact Center Advocate I or one year… more
- Northland Area FCU (Alpena, MI)
- …a natural problem-solver with excellent communication skills? We're looking for a customer service star to join our Credit Union Contact Center team! As ... Contact Center Representative (Full-Time) - Join... Contact Center Representative (Full-Time) - Join Our Financial ...records What Makes You Perfect: + Customer service experience (credit union, banking, or call center… more
- Vibe Credit Union (Novi, MI)
- …priorities. Skills/Abilities + Leadership and team development + Expertise in call center operations + Strong member service orientation + Excellent verbal ... Services Manager, you will be responsible for delivering exceptional service to both internal teams and external members. By...+ Lead, coach, and motivate a team of call center agents to achieve performance targets. + Conduct regular… more
- Cognizant (Troy, MI)
- …large-scale solutions + Strong background in cloud architecture and contact center automation + Hands-on experience with AI-driven customer service ... while growing their exposure to transformational technologies. **The Role:** As a ** Contact Center Architect** , you'll lead solution design for… more
- Conduent (MI)
- …individuality is noticed and valued every day. **Remote - Bilingual Spanish Call Center Customer Service Representative ** **$17.00/ Hourly** **Paid ... contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment...program requirements. **Requirements** + Basic understanding of a call center environment in a customer service… more
- Arab Community Center for Economic and Social Serv (Dearborn, MI)
- … benefits and resources available + Provide a warm transfer with customer -centered service to ensure client makes the initial contact with funders and health ... Intake & Customer Service Specialist Department: Community Health & Research Center Location: Dearborn, MI START YOUR APPLICATION… more
- Hospice of Michigan (Southfield, MI)
- Job Summary: Responsible for clinical oversight and supervision of the Contact Center nurses and the coordination of related patient care activity statewide. ... Assists the Director with all triage care delivery processes to continually improve customer care and service satisfaction outcomes. + Utilizes data to evaluate… more
- LifePoint Health (Marquette, MI)
- …related equipment. Drag Edit Delete Displays good phone etiquette and excellent customer service skills while answering incoming calls, greeting callers, ... state or local law. **Job:** **Administration/Clerical* **Organization:** ** **Title:** * Contact Center Operator* **Location:** *Michigan-Marquette* **Requisition ID:**… more
- BELFOR Property Restoration, Inc (Troy, MI)
- …field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and ... Position Overview Call Center Agents are responsible for the collection of...web-based third party + applications + Comprehensive understanding of customer service , principles, and practices + Work… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …+ Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service . + Demonstrates exceptional understanding of military culture ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates expertise in handling and… more
- United Federal Credit Union (St. Joseph, MI)
- Sr Manager Member Sales and Service Center Job Details Level Management Job Location Team United HQ - St. Joseph, MI Position Type Full Time Education Level ... done and why) The Sr. Manager Member Sales & Service Center provides leadership, daily supervision, and...Competencies + Demonstrates Courage + Drive for Results + Customer Focus + Integrity and Trust + Self-Development +… more
- United Federal Credit Union (Buchanan, MI)
- …of this position) In additionto the education requirement: + Proven customer service /sales experience required. Knowledge, Skills and Abilities(Minimum technical ... Member Service Advisor - Service Queue (Call Center ) Job Details...and solicitation of new loan and deposit product purchases. Contact with members is via inbound & outbound phone… more
- Molina Healthcare (Grand Rapids, MI)
- …their contractual goals for service and compliance. This role will support contact center operations for all LOB's & is comprised of inbound/outbound. Ideal ... candidates would have contact center leadership experience within healthcare/managed care...members and providers. Responsible for ensuring teams deliver effective customer service for all service … more
- Mass Markets (Bay City, MI)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... trusted partner in the industry. We are looking for Customer Service Representatives to support inbound calls...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more