- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- General Motors (Saginaw, MI)
- …administration activities + Interpret human resources management policies and procedures and engage subject matter expert contacts as needed for support. + ... policies and procedures established by agreements; direct guidance is received from supervisor + Frequent involvement with other work groups (ie Benefits, Payroll,… more
- Fifth Third Bank, NA (Grand Rapids, MI)
- …evaluating performance + Mentor and train peers while functioning as a Customer Solution's subject matter expert + Escalate complaints and/or accounts with ... required to perform any other job-related instructions as requested by their supervisor , subject to reasonable accommodation. MINIMUM KNOWLEDGE & SKILLS… more
- Corewell Health (Kentwood, MI)
- …understanding navigation questions. Consistently create an exceptional experience with each contact , via inbound and outbound calls, online chat, email, etc. Adheres ... and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and...de- escalation and service recover. + Acts as an expert resource for team members through "in the moment"… more
- Kelly Services (Rochester, MI)
- …testing of materials and samples in a regulated laboratory environment. This person has expert proficiency and takes a lead role in conducting all types of physical ... achieve company goals and initiatives and is considered an SME for these areas. This person is expected to...questionable sample results, OOS, and aberrant results immediately to Supervisor and recommends a course of action related to… more