- SHI (Lansing, MI)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. ... end-users' representative on technology/business issues. + Work closely with Sales, Customer Success Manager and/or Project Management for account creations,… more
- Trellix (Lansing, MI)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer ... services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a… more
- Cleo (Jackson, MI)
- ** Customer Success Manager ** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each ... over recent years. **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded… more
- Trustmark (Lansing, MI)
- …and enables us to bring the best to our colleagues, clients and communities. The Customer Success Manager (CSM) serves as the dedicated, single point of ... The CSM is responsible and accountable for escalated service levels (SLAs), Customer Satisfaction, Effort and NPS scores for their defined accounts. **Service… more
- Dynatrace (Detroit, MI)
- …better software faster, and deliver unrivalled digital experiences. **Job Description** The Customer Success Manager (CSM) is responsible for preserving ... or equivalent work experience + 2-3 years relevant experience in customer success , account management, or similar field + **Preferred skills and experiences:**… more
- EDB (Lansing, MI)
- …controls, and observability. For more information, visit www.enterprisedb.com ** Customer Success Digital Success Manager ** Boston, MA or Remote ... Time Zone **Job Summary:** Enterprise DB is seeking a highly motivated and experienced Customer Success Operations Manager to join our team. The Customer … more
- Trellix (Lansing, MI)
- **_Job Title:_** Product Manager , Customer Success **_Role Overview:_** to be added The Product Manager , Customer Success position is a ... environment with global teams supporting global customers * Experience as Product Manager , Technical Account Management, Customer Success Management, Support… more
- PagerDuty (Lansing, MI)
- …Are you passionate about helping businesses achieve their goals? If so, then a portfolio customer success manager role might be perfect for you! As a ... executive to explore potential upsells that add further value to the customer journey. + Customer Success Measurement: You'll track key metrics like … more
- Lumen (Lansing, MI)
- …and cross-sell opportunities and engaging sales accordingly. This role reports directly to the manager of Customer Success and is considered an individual ... digitally connect the world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity to ensure our Mid-Market customers… more
- Quadient (Lansing, MI)
- …Introduce and Hand clients over to the next set of responsible parties such as Quadient's Customer Success Manager , Account Manager , and Support Teams + ... The Implementation Solution Consultant is a Services role within the Customer Success (CS) function at Quadient, providing the foundation for new clients… more
- Cardinal Health (Lansing, MI)
- …**_contributes to Cardinal Health_** The Clinical Manager for our Gastroenterology (GI) Customer Success team is responsible for leading the Customer ... specific objectives defined by the VP of Customer Success . In this role, the manager will be held primarily accountable for the overall direction and… more
- Ford Motor Company (Lansing, MI)
- …businesses thrive today and into the new era of electrification. The Fleet Success Manager will primarily be responsible for generating new business through ... customer relationships post onboarding to include upselling and customer experience management. + Represent Fleet Success ...and customer experience management. + Represent Fleet Success Team at key dealer and customer … more
- Aaron's Inc (Westland, MI)
- …and assume a wide variety of job functions at the direction of the General Manager . **Skills for Success ** Customer Account Managers can connect and relate ... ** Customer Account Managers** Aaron's Customer Account Managers drive the success ...company standards for collections and lease renewals. As a Customer Account Manager , you will strategically influence… more
- Piedmont Airlines (Detroit, MI)
- …is seeking a motivated, reliable leader to join our team as a Unit Manager , Customer Operations in our Ground Handling Department. The primary responsibility of ... supervisors and agents. The successful candidate will have proven success as a team leader with the ability to...and equipment. This position will report to the Department Manager , Customer Operations. **Essential Duties:** + Keep… more
- Robert Half-Robert Half Corporate (Dearborn, MI)
- **JOB REQUISITION** Talent Manager - Administrative & Customer Support **LOCATION** MI DEARBORN **JOB DESCRIPTION** **Job Summary** Our **Talent Managers** work ... meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and… more
- American Express Global Business Travel (Lansing, MI)
- …activities up to enhanced sustainability initiatives. We're now looking for an ambitious Sr. Customer Experience Manager to join our consulting team based in the ... our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where...present and communicate well in all scenarios. This Sr. Customer Experience Manager role owns two key… more
- American Express (Lansing, MI)
- …relationship with existing Small Business and Middle Market Card Members. The Sr. Manager - Digital Customer Growth Marketing Channel Optimization, Insights, & ... colleague has the opportunity to share in the company's success . Together, we'll win as a team, striving to...and powerful backing promise to provide the world's best customer experience every day. And we'll do it with… more
- Lineage Logistics (Novi, MI)
- Manage all customer care activities within an assigned region and serve as a strategic business partner to senior level operations and sales leaders. Lead a highly ... capable team of customer care professionals to improve our customer ...onboarding activities as needed. + Provide support for Sales Manager for Quarterly Business Reviews (QBRs). + Partner with… more
- Ford Motor Company (Dearborn, MI)
- …world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, ... within the Digital Product space, focused on the end-to-end customer journey. The team is looking for a passionate...looking for a passionate and strategic Senior Product Analytics Manager who loves to capture and use quantitative and… more
- SpartanNash (Bellaire, MI)
- At SpartanNash, we deliver the ingredients for a better life through customer -focused innovation. We do this for our supply chain customers and US military ... Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now! **Location:**...is responsible to oversee the daily activities of the Customer Service team and for meeting or exceeding the… more