- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Lumen (Boston, MA)
- …a Candidate** + 7+ years of working experience in relevant B2B marketing, customer experience field + Bachelor's degree in marketing, business, or a related ... and execute a plan to automate supporting processes and measurement tools + Build deep relationships and drive alignment...Creative thinking and a passion for innovation in Marketing, Customer Experience and Program strategies to drive… more
- Logitech (Boston, MA)
- …ensuring every touchpoint aligns with broader goals for loyalty and retention. Performance Measurement & Continuous Improvement : + Focus on KPIs tied to ... of customer data flows, governance, and activation for personalized customer engagement campaigns. + AI Knowledge: Experience integrating AI-driven tools… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …purpose, inspired by you. **About the team:** At UKG, we believe exceptional customer experiences are the foundation of long-term success. Our Customer Lifecycle ... Sales promises and what it takes to deliver that experience . If you're a strategic thinker, passionate about the.... If you're a strategic thinker, passionate about the customer journey, and a collaborative marketer who thrives on… more
- Freudenberg Group (Manchester, NH)
- …engineering team. + Contribute to continuous improvement efforts in the measurement process. Qualifications: + Proven experience as a Metrology Technician or ... with CMM (Coordinate Measuring Machine). + Knowledge of metrology principles and measurement tools. + Experience with calibration procedures. + Excellent… more
- Wellness Pet Company (Burlington, MA)
- …process + Lead development of materials to support CEO/CFO in Lender calls + Measurement and improvement of Commercial Spend Effectiveness + Financial leader in ... to understand and impact key business drivers: + Performance Measurement and Optimization + Define, develop, implement, and improve...annual customer joint business planning process. Lead financial assessment of… more
- Tecomet (Wilmington, MA)
- …on CMM programming. This will be accomplished within Tecomet's principles of continuous improvement , customer driven innovation and a win first culture, while ... manufacturing industry preferred; + AS9100/ISO 9001, and Aerospace and Defense customer interaction experience preferred; **WORK ENVIRONMENT / PHYSICAL… more
- CVS Health (Woonsocket, RI)
- …that inform strategies and uncover areas of opportunity to improve the customer experience . **Optimize:** + Develop, refine, and implement web optimization ... Sound like you? Read on. The Senior Manager, Digital Experience is a strategic leader who uses data and...the Adobe tech stack, tools, and technologies to tailor customer experiences. **Insights and Measurement :** + Develop… more
- Ferrotec USA (Bedford, NH)
- …+ Factory floor and manufacturing line experience preferred. + Experience with continuous improvement , SPC methodologies, and data tools desired. ... on-going effective process execution including machine accuracy and repeatability, product measurement , and personnel capability studies. + The position may require… more
- CVS Health (Cumberland, RI)
- …maintain accurate HR reporting and metrics to track performance and identify areas for improvement . ** Customer Service:** Ensure a high level of customer ... metrics to measure performance and identify trends / areas for continuous improvement . **Project Management:** Experience managing Human Resources HR projects… more
- Leonardo DRS, Inc. (Fitchburg, MA)
- …efforts to develop maintain and deploy quality plans and activities that translate customer requirements into planned activities + Ability to lead a group of ... technicians and/or inspectors + Responsible for leading groups of engineers on customer programs or projects + Responsible for driving process and product … more
- Teleflex (Chelmsford, MA)
- …all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived ... driving operational transformation and fostering a culture of continuous improvement . Leveraging expertise in Lean methodologies, business acumen, and situational… more
- Teradyne (North Reading, MA)
- …physics, and silicon-photonic fabrication processes. + Working knowledge of optical measurement techniques and equipment. + Experience with automation and ... that helps employees, and communities, thrive. Our Purpose: TERADYNE, where experience meets innovation and driving excellence in every connection. We are… more
- Sunrise Senior Living (Burlington, MA)
- … engagement. + Lead the development and regular review of the engagement improvement plan. + Resolve customer concerns effectively through consistent use of ... Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work...and leading a team through change + Previous sales experience preferred, including building customer relationships, and… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Beth Israel Lahey Health (Burlington, MA)
- …and exceeds the needs of our customers and consistently adheres to Customer Service standards. 13) Participates in departmental and/or interdepartmental quality ... improvement activities. 14) Performs all other duties as needed...color vision, central macula function, depth perception, corrective lens measurement , corneal surface curvature measurement , peripheral vision,… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- MKS Instruments Inc (Andover, MA)
- …to root cause and support the product team in resolution. + Support Continuous Improvement activities to enhance our products and customer support. + Participate ... + Must be self-motivated, an excellent collaborator, and have an intense customer /product focus. + Experience with sensors and instrumentation, vacuum systems,… more
- Ferrotec USA (Bedford, NH)
- …Works closely with customers and internal/external suppliers on quality improvement initiatives under ISO-9000; TS 16949:2002 and continuous improvement ... implements quality programs consistent with ISO-9000, ISO/TS 16949:2002 and continuous improvement objectives. * Develop and document Potential Failure Mode Effects… more