- UKG (Ultimate Kronos Group) (Lowell, MA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …respiratory conditions. Job Summary The ITSM Manager is responsible for the ownership and management of IT Service Management and its functions as ... operation, continuous improvement and governance of the lifecycle of IT Service Management + Develop...required and + Demonstrated knowledge of effective Information Technology Service Management ( ITSM ) best practices… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …support to continue their critical operations. To do well in this role, familiarity with IT Service Management ( ITSM ) principles and a strong foundation ... a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
- CompuCom (Boston, MA)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Ensono (Boston, MA)
- …reports for implemented IT service changes to senior management . ** IT Service Management ( ITSM ):** 1. Conduct framework setup processes and ... will include incident management , service change management , and IT service management , ensuring the smooth operation of IT services and… more
- Ensono (Boston, MA)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- Harvard University (Cambridge, MA)
- …change and release management . + Proficiency in using IT Service Management systems ( ITSM ) like ServiceNow. + Excellent documentation skills. ... 68192BRAuto req ID:68192BRJob Code:I0957P IT Infrastructure Prfsnal III Department Office Location:USA - MA - Boston Business Title:Research Infrastructure System… more
- MIT Lincoln Laboratory (Lexington, MA)
- …of a transformative initiative that builds on the success of our Information Technology Service Management ( ITSM ) module implementation. We are expanding the ... platform to deliver an employee-focused portal designed to centralize service requests, provide a seamless and consistent user experience, streamline critical… more
- Lincoln Financial (Boston, MA)
- …on securing Active Directory for the future. _Nice to Haves (Preferred):_ + Service -Now experience ( ITSM , CMDB, Workflow) + Knowledge of Splunk utilization and ... Groups) Active Directory, Active Directory Certificate Services, and Forest-Domain-Trust management . This role will have exposure working with application and… more
- Robert Half Technology (Needham, MA)
- … service , and team collaboration. Key Responsibilities: + Escalation Management : Handle advanced technical issues escalated by other team members, ensuring ... Summary: We are seeking a highly motivated and skilled IT professional with Level 2/3 support experience to join...Experience within the banking sector is highly desirable. + ITSM and Ticketing: Work within the Halo ITSM… more
- Ensono (Boston, MA)
- …Qualifications, we still encourage you to apply.** **Required Qualifications** + 5+ years of IT Service Management experience in a client-facing role + In- ... multi-platform, outsourced environments + In-depth knowledge of escalation procedures, incident management , and other disciplines related to service delivery +… more
- CompuCom (Boston, MA)
- …of clients and industries. They are the first point of contact for all service requests needing support for technical/ IT issues involving desktop, laptop or ... of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain… more
- Ensono (Boston, MA)
- …and the basis for compelling solutions + Experience in working with large IT Infrastructure service delivery + Driven, self-motivated and distinctive personality ... Financial Services (GFS) customer executives and thereby understands business priorities and IT needs. + Participates in GFS account IT planning activities,… more
- Dynatrace (Waltham, MA)
- …wider IT landscape. **Responsibilities:** + Provide Enterprise level Program Management services utilizing the EPM Framework (similar to PMI) on end-to-end ... Managers as well as Dynatrace Services Consultants and Architects, Support, Product Management and Dynatrace leadership teams. This role focuses on the digital… more
- SHI (Boston, MA)
- …experience + 3+ years of experience in business process analysis, preferably in IT service management + ServiceNow certification (Certified System ... + Proficiency with ServiceNow platform and its core applications ( ITSM , CSM, ITBM, etc.) + Experience with process mapping...higher) preferred + Strong understanding of ITIL framework and IT service management principles +… more
- CACI International (Hanscom AFB, MA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... to support our DoD customer to implement an enterprise IT service delivery model that provides consistent,...you will be responsible for responsible for development, and management of ACAS scanning activities to enhance the organization's… more
- Grant Thornton (Boston, MA)
- …artificial intelligence, strategic architecture, enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) Consistent with the ... continuously learning new technologies to collaborate with team members and enhance service delivery Engage directly with client executive leadership to lead the… more
- CACI International (Hanscom AFB, MA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... a Tanium Administrator to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and… more
- Eliassen Group (Merrimack, NH)
- …Financial Services client seeks a skilled professional with vendor management and IT Service Management expertise to drive transformation. You will ... enhance vendor responses to production outages and align them with our ITSM processes. _Due to client requirement, applicants must be willing and able to work on a… more
- Cognizant (Boston, MA)
- …+ Provide technical leadership in implementing / maintaining ServiceNow modules ITSM , ITOM, HRSD, GRC, Custom applications, TPRM, and Integrations; has strong ... Good in Communication & presentation skills, Client handling, Operations & delivery management , Risk management + Advanced ServiceNow Scripting knowledge +… more