- Travelers Insurance Company (Trenton, NJ)
- … working with financial linkage models and Bayesian models is a plus. + Familiarity with customer experience domain and survey data is a plus. **What is a Must ... complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our… more
- Coinbase (Trenton, NJ)
- …autonomy and accountability, we expect you to have the following skills: * * Customer Support Data Experience : *Familiarity with data elements and processes ... and alignment. Attendance is expected and fully supported. The CX Analytics Engineering team bridges the gap between data...supporting successful Customer Support initiatives, including employee performance monitoring, workforce/staffing inputs,… more
- Coinbase (Trenton, NJ)
- …of Coinbase's Enterprise Applications and Architecture org, responsible for building the customer experience platforms that streamlines the customer service ... and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues...customer satisfaction levels and a better overall compliant experience for our customers. * *Role*- You will be… more
- Celestica (New York, NY)
- …rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience ( CX ) organization and will be empowered and ... responsible for troubleshooting and resolving customer technical issues arising for Customers storage and server firmware/ software issues. The role is a technically… more
- Bristol Myers Squibb (New York, NY)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by...building and maintaining strong credibility with key customers, office staff , and others in the customer influence… more
- Amazon (New York, NY)
- …filters, product page) and reporting * Set up testing and experimentation to gain customer insights on CX improvements * Create reporting structure to track, ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- FST Technical Services (New York, NY)
- FST Technical Services Commissioning ( Cx ) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, ... + Provide regular constructive feedback on positive and negative performance. + Staff mentoring and training + Manage their team's overall financial performance and… more
- FST Technical Services (New York, NY)
- FST Technical Services Commissioning ( Cx ) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, ... to support the growth and development of other engineering staff members. + Participate in company training and safety...+ Bachelors degree in Engineering + 8+ years Engineering Experience + PE, LEED AP, or CCP a plus… more
- PNC (Perth Amboy, NJ)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying ... participate in STEM OPT for this position. **Job Description** + Delivers a unique customer experience aimed at improving customer financial wellbeing and… more
- PNC (Plainsboro, NJ)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying ... and leads tellers by example to deliver a unique customer experience aimed at improving customer...meaningful conversations with customers, making appropriate referrals to branch staff . + Coaches, mentors and leads tellers by example… more
- PNC (East Windsor, NJ)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying ... participate in STEM OPT for this position. **Job Description** + Delivers a unique customer experience aimed at improving customer financial wellbeing and… more
- Amazon (New York, NY)
- …we ensure solutions support business growth, faster content launches, and enhanced customer experience . Basic Qualifications - 8+ years of specific technology ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- ENFRA (New York, NY)
- …we blend a rich history with a forward-looking vision. With over 100 years of experience , we are a pillar of stability in the energy infrastructure industry and a ... provides technical authority in all phases of the commissioning ( Cx ) process and collaborates with the engineer of record...development, as well as training and mentorship of TS staff . The role works in close collaboration with project… more
- Amazon (New York, NY)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... across Prime Video including but not limited to Ads CX , Ads Monetization, and Live Sports. At Prime Video,...Ads Monetization, and Live Sports. At Prime Video, you'll experience the benefits of working in a dynamic, entrepreneurial… more
- General Motors (Trenton, NJ)
- …week, at minimum.** **The Role** The Group Product Manager Applied Analytics - Customer Care & Aftersales will manage analytics and data science engagements focused ... corporate targets. You will work cross-functionally with our partners in CCA, CX , IT and other functions to accelerate the adoption of data-informed decision-making.… more
- SAP (New York, NY)
- …CSM, etc.) and Lines of Business (eg ERP, F&S, HCM, BDC, BTP, CX , SCM, etc.), consolidation of best practice and higher conversion of high-value pipeline. ... should be set for how Regions, MUs, and SAs staff and structure their Demand Management efforts. 1. **Data...that CROs play a key role in securing qualitative customer feedback post-loss, as this is not just a… more
- Coinbase (Trenton, NJ)
- …product execution by creating leverage for Product Groups. The team strives to staff the highest and most critical company priorities across Coinbase. You will ... patterns and is able to sustain Critical User Journey performance in alignment with customer demand. *What you'll be doing (ie. job duties):* * Drive the strategy… more