- JPMorgan Chase (New York, NY)
- …in tools such as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software + Experience creating conversational experiences in ... design leader who combines deep expertise in conversation design with a strong understanding of...inclusion + Collaborate with cross-functional teams to integrate user experience design into the product development processes… more
- JPMorgan Chase (New York, NY)
- …insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI ... tone, and pacing on user experience . + Design and optimize IVR and chat flows,...as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software. + Experience … more
- Coinbase (Trenton, NJ)
- …to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer service ... customer experience . * Establish and promote best practices in design techniques, coding, testing, documentation, monitoring, and alerting. * Demonstrate a keen… more
- Coinbase (Trenton, NJ)
- …well tested code to meet the needs of your customers. *Nice to haves:* * Experience with building high fidelity in-app chat experiences. * Experience with ... members. Our vision is to create the Amazon Prime experience for all Coinbase users, by creating a membership...effort. *What you'll be doing:* * Building and helping design elegant and functional user experiences. * Owning and… more
- Coinbase (Trenton, NJ)
- …We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining and building the retail ... customer support experience . In this role, you will drive a product...as well as user journeys that connect customers to chat , email, or voice support lines accessible through our… more