- Insight Global (New York, NY)
- Job Description An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 ... Service Desk . The Service Desk supports roughly 3000+ end users. This...team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 … more
- GovCIO (Trenton, NJ)
- …The Help Desk Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff ... supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support... training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …within a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running ... a timely manner - Communicate with team members and Tier 2 support desk agents...into terms understandable to non-technical employees. + Strong customer service skills. + Experience with Salesforce a plus **Compensation… more
- City of New York (New York, NY)
- …resources, payroll, tax, City job applications and benefits information. The NYCAPS Central Help Desk call center serves as the first tier of support for ... you're not just working for one agency, but in service of them all. It's an opportunity to provide...an area related to the duties described above; or 2 . High school graduation or equivalent and six years… more
- American Dream (East Rutherford, NJ)
- …upgrades, and project execution at both MOA and American Dream. + Provide Tier 2 support for escalated service desk issues. + Implement and maintain ... with virtual server environments and multi-site network coordination is preferred. 2 -4 years or experience as Network Administrator role PRIMARY RESPONSIBILITIES: +… more
- City of New York (New York, NY)
- Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the ... System Center Configuration Manager (SCCM) infrastructure, support its end users, provide Tier I-II and III support for DSS/HRA/DHS issues, and provide the… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …environment. + Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more