- Robert Half Technology (Needham, MA)
- …We are seeking a highly motivated and skilled IT professional with Level 2/3 support experience to join our Systems Support team. The ideal candidate will manage ... escalated technical issues, provide white-glove support to executives, and ensure smooth IT operations across the organization. This role entails a mix of technical expertise, customer service, and team collaboration. Key Responsibilities: + Escalation… more
- Tufts Medicine (Burlington, MA)
- …on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk . 17. Collaborate with vendor support personnel to research and ... resolve vendor product issues. 18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. 19. Participate in cross-training, as a trainer and a… more
- Windstream Communications (Boston, MA)
- …Specialist) + 5+ years of experience with IT/LAN/WAN in an operations or help - desk environment OR 5+ years of troubleshooting network elements, protocols, ... ** ** **About This Role:** The successful candidate for this Network Analyst III-IP NOC position should possess advanced troubleshooting knowledge of IP Networks… more
- Lincoln Financial (Boston, MA)
- …work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, problem ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more