- US Bank (Minneapolis, MN)
- …This function is accountable to drive operational platform management across products and their related ecosystems. Operates in an agile operating model delivering ... At US Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition… more
- Kyndryl (St. Paul, MN)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist , conversational AI, predictive outreach). ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Contact Center Phone Agent ...and development opportunities. As a Call Center Agent with Business Registration, you will assist ... with their tax responsibilities. Agents contribute to the success of the contact center by reinforcing policies and procedures and providing feedback to make… more
- Zoom (St. Paul, MN)
- …Managing complex project portfolios for Zoom Contact Center , Virtual Agent , WFM, QM, and Agent Assist implementations, including resource allocation ... teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent technologies is… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Resource Representative Call Center Agent ** **Job Class: State Program Administrator** **Agency: Revenue Department** + **Job ID** : 89421 + ... to fill multiple vacancies.** As a Resource Rep Call Center employee with Taxpayer Assistance, you will assist...**Minimum Qualifications** * Experience working in a call / contact center environment. * Customer service experience.… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Help Desk Agent ** **Job Class: Health Program Representative** **Agency: Health Department** + **Job ID** : 87618 + **Location** : St. Paul + ... sections of this job posting._ As a Help Desk Agent , you will play a pivotal role supporting the...Fathers' Adoption Registry (MFAR). Working within a centralized call center system, this position serves as the frontline for… more
- Cayuse Holdings (St. Paul, MN)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and… more
- Cayuse Holdings (St. Paul, MN)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** $15.00-$17.00 ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project… more
- Coinbase (St. Paul, MN)
- …* This is inclusive of Coinbase's entire suite of support-related products: * Help Center * Chatbot * In-product guidance and support (eg 'cards' within the Retail ... tooling for CX agents (you will not own all agent tooling, but you will provide AI-driven tooling which...guide them re: what to say, how to best assist the customer, etc.); this is a different flavor… more
- Ryder System (St. Paul, MN)
- …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development… more
- CGI Technologies and Solutions, Inc. (Minneapolis, MN)
- …the cashier's office. * Participate in customer service outreach activities. * Assist with acceptance agent training: prepare training materials, conduct ... archive files for storage purposes * Interface with Passport applicants at Agency/ Center information and will-call counters: o At the Information Station, ensure… more
- CGI Technologies and Solutions, Inc. (Minneapolis, MN)
- …Cashier's Office. Verify all completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct ... archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will-Call counters: o At the Information Station, ensure… more
- Medtronic (Minneapolis, MN)
- …. Organization Effectiveness / Organization Development/Organization Design: + Assist functional leaders in ensuring effective organization structure, communication, ... They will partner with the leaders of the Cardiac Implantable Technology Development Center (TDC), OU Operations and Supply Chain, and Patient Care Systems, working… more
- Carrington (St. Paul, MN)
- …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... that meet or exceed defined KPIs, such as penetration, right party contact rate, abandonment rate, compliance and quality testing. + Perform actions required… more