- GovCIO (St. Louis, MO)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7003/ tier - 1 - customer - service -rep/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for Tier 1 Computer User Support to...pass onto a higher- tier team at the Service Desk. Respond to customer questions and… more
- BAE Systems (Kansas City, MO)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...VMware Horizon) and OS platforms (Windows, Linux) + Excellent customer service , analytical, and communication skills for… more
- Robert Half Technology (Liberty, MO)
- Description We are looking for an experienced Help Desk Analyst to provide Tier 1 technical support to end users in Liberty, Missouri. This long-term contract ... has strong troubleshooting skills, and is committed to delivering excellent customer service . The role involves diagnosing and resolving technical… more
- BAE Systems (St. Louis, MO)
- …be expected to lead root cause analysis for escalated incidents, mentor and guide Tier 1 analysts, and document resolutions, trends, and recommendations in ITSM ... of a dynamic team that values innovation, teamwork, and customer satisfaction. As a Lead Tier 2...VMware Horizon) and OS platforms (Windows, Linux) + Excellent customer service , analytical, and communication skills for… more
- Mastercard (O'Fallon, MO)
- …digital enablement. Key Responsibilities Service Delivery & Operations Leadership * Lead Tier 1 HR service delivery across global inquiry channels, ... delivering front-line solutions and business enablement. The AskPeople Services team operates across tier - 1 HR service channels with a brand promise anchored… more
- Applied Materials (St. Peters, MO)
- …our benefits (https://hrportal.ehr.com/applied/) . **Key Responsibilities** Performs all standard service activities through Tier I unassisted. Performs standard ... new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips… more
- Mass Markets (MO)
- …customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service...High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide… more
- Children's Mercy Kansas City (Kansas City, MO)
- …hospital. Overview The Service Operations Associate Analyst is responsible for day-to-day Service Desk Tier 1 support work that includes system ... monitoring and Tier 1 level troubleshooting of IT issues through Incidents, Requests,...focus preferred and No Experience necessary / On-the-Job Training 1 year experience in customer service… more
- GovCIO (Jefferson City, MO)
- …job (https://careers-govcio.icims.com/jobs/6891/ service -desk-administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ ... with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as… more
- Rubrik (Jefferson City, MO)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Leidos (Kansas City, MO)
- …You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support ... evenings and weekends. **Preferred Qualifications:** + Experience in IT customer service including two (2) years of...(2) years of IT ticketing system experience and one ( 1 ) year of experience in remote desk takeover tools… more
- Rubrik (Jefferson City, MO)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... assigned customers. + Makes technical and sales presentations to customer 's technical staff and senior management. + Serves as...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Children's Mercy Kansas City (Kansas City, MO)
- …assists Tier 3 and 4 teams by identifying opportunities to push tasks down to Tier 1 and Self- Service , improving service levels and response times. ... during meetings, covering major incident calls, and ensuring high customer service and communication across all organizational...of knowledge base documentation, identifying knowledge gaps within the Tier 1 and 2 teams and creating… more
- Pacific Northwest National Laboratory (Jefferson City, MO)
- …both in person and remotely. + Identifies and recommends process/ customer service improvements, innovative solutions, and/or alternate methodologies/policy ... within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are… more
- Children's Mercy Kansas City (Kansas City, MO)
- …completion. Qualifications + Bachelor's Degree and 1 -2 years of experience in customer service and/or technical support preferred. or + High School diploma, ... or equivalent, and 3-5 years' experience in customer service and/or technical support preferred in lieu of a degree. + CompTIA A+ certification Preferred +… more
- Ralliant (Jefferson City, MO)
- …is responsible for retaining and growing non-managed temporary onsite accounts and selected managed Tier 1 and Tier 2 accounts across the US, Canada, ... touchpoints throughout the year. . Lead renewal efforts in collaboration with Customer Service Representatives (CSRs). . Deliver Tektronix's value proposition… more
- Children's Mercy Kansas City (Kansas City, MO)
- …OR + High School diploma, or equivalent, and 10+ years of experience in customer service , technical support, or other similar roles may be accepted in ... and repair solutions before escalating to the next support tier . The Sr. Analyst oversees final review of all...If you share our values and our enthusiasm for service , you will find a home at CM. In… more
- TYLin (St. Louis, MO)
- …a one-company concept. Actively promote the sharing of resources among segments. ** Customer Service / Relation Management** + Initiate relationship with clients, ... the dignity and professional attitude of Introba. Foster and maintain a superior customer service attitude within the segment and across Introba. + Routinely… more
- Crash Champions (Joplin, MO)
- …and plays a key role in upholding ATE's standards of safety, accuracy, and customer service . Technicians are expected to demonstrate integrity in all service ... verify system functionality and confirm successful repair outcomes. + Provide excellent customer service by: + Managing difficult situations with transparency… more
- Lumen (Jefferson City, MO)
- …and demonstrations. + Cross-Functional Collaboration: Work closely with product, IT, and customer service departments to support product strategy and execution. ... committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver… more