- Centene Corporation (Jefferson City, MO)
- …Purpose:** Analyzes the contact center's workload to build resourcing and optimize scheduling plans to meet business objectives and goals. Analyzes some complex ... scheduling information and develops staffing recommendations. + Develops staffing...+ Assists in developing policies and procedures for the workforce management unit + Performs other duties as assigned… more
- Mass Markets (MO)
- …partner in the industry. We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role is crucial in ... managing agent availability, analyzing performance data, and making real-time scheduling adjustments. This position requires strong analytical skills, adaptability,… more