- City of New York (New York, NY)
- …enterprise IT ecosystem and dependencies. - Proven experience as a Help Desk Technician or other customer support role. - Tech -savvy with a working knowledge ... Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One...to one year of full-time experience as a Help Desk technician or other customer support role.… more
- International Rescue Committee (New York, NY)
- Requisition ID: req58954 Job Title: Global Service Desk Manager Sector: Information Technology Employment Category: Regular Employment Type: Full-Time Gross ... Arrangement: Hybrid Job Description Job Overview/Summary: In the Global Service Desk Manager role you will be...leading initiatives to close performance gaps. + Facilitate global Tech Support meetings to resolve recurring issues and drive… more
- CompuCom (Trenton, NJ)
- …that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Technician to join our team. Our Service Desk ... clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network… more
- City of New York (New York, NY)
- …the safety and well-being of all citizens of our Borough. THE ROLE The Help Desk Technician will report directly to the Director of IT in the Administration ... responsibilities as required. PREFERRED SKILLS - Thorough knowledge of service desk functions and operations. - A+...712972 - Click on the job business title: Help Desk Technician - Click on "Apply Now"… more
- Zones LLC (New York, NY)
- …a subject matter expert (SME) across limited subject areas. + Training and mentoring other service desk associates as needed What you will bring to the team: + ... products and services + Experience working on a help desk / service desk handling tickets preferred...team who are client centric, have a passion for tech , who embrace change and lifelong learning in a… more
- City of New York (New York, NY)
- …at the 2 Lafayette St. and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... for New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/desktop support… more
- City of New York (New York, NY)
- …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... staff with the highest level of technical support, dependable service , and timely problem resolution. The Bureau of Business...Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support… more
- City of New York (New York, NY)
- …experience with Application Production Support. - Minimum 3+ years of experience with Jira or similar service desk tools (ie Service Now, Remedy Service ... growth. Your Team: Housing Preservation & Development Technology (HPD Tech ) is the IT division within HPD. The Office...for IT related issues. - Provide initial triage of service requests and determine if additional IT resources should… more
- Pearson (Trenton, NJ)
- …and quality and training support to Family Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly ... **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary**...Customer Support department is part of the Pearson Global Service and Support team and serves as the primary… more
- BlackBox (New York, NY)
- …in a timely manner Additional Responsibilities: . Manage user incidents routed from the Service Desk , or escalate where appropriate, ensuring the provision of a ... all service calls in a timely manner, providing excellent customer service . . The Unified Communications (UC) Technician performs day-to-day installation, … more
- TEKsystems (New York, NY)
- …This resource should needs corporate AV experience. We do not need just a service desk resource. Experience Level Expert Level Pay and Benefits The pay ... key support performance metrics and SLA's. * Familiarity with Service now ticketing. * Consult, manage, and possibly lead...individually or in a team setting. * Outstanding customer service and the ability to build working relationships with… more
- Mount Sinai Health System (New York, NY)
- …Degree is preferred and/or equivalent work experience. + 2+ years of customer service desk experience or other customer service -related experience. Licensing ... **Job Description** **_Facilities Communications Technician -Mount Sinai Hospital_** The Facilities Communication Technician monitors all Building Management… more
- CAI (Trenton, NJ)
- …**Employment Type** Full time **Worksite Flexibility** Hybrid **Job Summary** The Help Desk Technician II will resolve elevated software technical and procedural ... now. **Job Description** We are looking for a **Help Desk Technician II** to provide top-notch software...for software, hardware, and network issues + Respond to service requests and incidents in a timely manner +… more
- Insight Global (New York, NY)
- …when conducting online sessions; -Testing and proofreading the work of colleagues; -Covering Service Desk How Tos, escalated incidents, and respond to requests ... Management System by adding or updating training events, resources, and tech tips; -Drafting training outlines to supplement train-the-trainer sessions for new… more
- Capgemini (Warren, NJ)
- …and KEDB and technical reports related to end points and users Collaborate with Service Desk for shift-left activities Coordinate with field support teams for ... in a dynamic environment. **Must to have: **Team Management, Digital workspace Service delivery experience, SLA awareness, Incident, Problem, Chagne, Service … more
- City of New York (New York, NY)
- …matches, claiming systems, and personnel systems. Information Technology Systems (ITS), ITS Service Desk is recruiting to fill one (1) Computer Associate ... APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (TECHNICAL SUPPORT) CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the… more
- Fluent (New York, NY)
- …(HubSpot/NetSuite, etc.). + Own the day to day operations for the Deal Desk , ensuring efficiency and accuracy + Own Legal tasks related to compliance, including ... least 4-6 years operations experience in a relevant role preferably in a media, tech or digital marketing company. + Bachelor's degree or equivalent experience. + … more
- SMBC (New York, NY)
- …Desktop Team are responsible for providing high-end quality IT Support and customer service to internal colleagues. The successful candidate will join a team based ... all levels across the company. **Tasks** + Monitors open Service Now ticket queues to ensure that all calls...workstation, and printer repairs. + Provide support at the Tech Bar for End User Walk ups. + Part… more
- DISH Network (New York, NY)
- …the future of connectivity. Our business reach spans satellite television service , live-streaming and on-demand programming, smart home installation services, mobile ... ensuring optimal integration and troubleshooting any technical issues + **Ad Tech Subject Matter Expert:** Act as an internal programmatic technical expert,… more