- ASM Research, An Accenture Federal Services Company (Montgomery, AL)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Montgomery, AL)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Montgomery, AL)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Pearl Interactive Network (Montgomery, AL)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- TTEC (Montgomery, AL)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- CVS Health (Montgomery, AL)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- TTEC (Montgomery, AL)
- …brightens days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working remotely in the US, you'll be a ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- CVS Health (Montgomery, AL)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- ASM Research, An Accenture Federal Services Company (Montgomery, AL)
- …+ Professional Certifications or License + 8+ years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Keurig Dr Pepper (Montgomery, AL)
- …They will have a thorough understanding of formulation, specifications, manufacturing processes and quality assurance and will partner with key internal teams in ... cover the Eastern or Mideastern USA. This position, through customer -focused activities related to quality and manufacturing,...the areas of Customer Service , R&D, Licensing, Consumer Affairs, and… more
- Highmark Health (Montgomery, AL)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Prime Therapeutics (Montgomery, AL)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Datavant (Montgomery, AL)
- …client accounts and team members, focusing on resource scheduling, productivity, quality assurance , employee management, and client relations. **You Will:** ... support structures for successful coder engagement and outcomes. + Supervise quality assurance and performance improvement efforts, providing formal development… more
- Veterans Affairs, Veterans Health Administration (Montgomery, AL)
- …and emergency measures to include AED. Properly identifies patient images. Performs quality assurance procedures using a variety of phantoms to assure ... for Radiologist to dictate in the patient's report. Performs quality control/ assurance checks on completed CT scans...engineer; and makes coordination to have equipment ready for service . Ensures staff in the operating room is wearing… more
- Encore (Montgomery, AL)
- …relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention. * Services ... proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * See the...1+ years of supervisory experience * 2+ years of customer service or hospitality experience is preferred.… more
- Walmart (Greenville, AL)
- …to compliance. -Modeling and providing guidance to the pharmacy staff on proper customer service approaches, including techniques to make sure concerns are ... responsibilities. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer … more
- NHS Management, LLC (Luverne, AL)
- …operations data and comply with HIPAA Privacy and Security. + Comply with all Quality Assurance and regulatory requirements. + Comply with current law and policy ... Support and participate in common teamwork and provide great customer service + Have a positive frame...HIPAA Privacy and Security, the company's Corporate Compliance and Quality Assurance program requirements. Essential Job Functions… more
- DR Horton, Inc. (Montgomery, AL)
- …of the job site as it relates to home construction while providing excellent customer service . Manage the construction of multiple homes from permit to closing ... Assess warranty requests, determine course of action, schedule subcontractors, and manage quality assurance * Follow up with homeowners to ensure concerns… more
- System One (Montgomery, AL)
- …visualizations of data + Adhere to departmental processes and guidelines, standards and quality assurance routines + Connect key insights to business outcomes ... sure you are using the latest version of your browser. **Diversity Inclusion & Customer Service Statement** TeamPeople, a division of System One, is an… more
- Pearl Interactive Network (Montgomery, AL)
- …and other operational strategy assessments. + Establish a high standard for productivity, quality , customer service as well as define user guidelines. ... center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. + Aid the human resources department… more