- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist , reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...to emphasize that your new role as a QA Specialist requires you to be completely engaged with agents… more
- Serco (Washington, DC)
- …for a career where you can make a difference every day? Serco is looking for a Quality Assurance Specialist to join our team! The Quality Coordinator is ... the success of our citizen-centric service model. **As a Quality Assurance Specialist , you will:**...a contact center or as aSupervisor in a multi-channel, bilingual contact center. + Demonstrated experience and knowledge of… more
- ICF (Reston, VA)
- …well as experience providing technical assistance on performance measurement. + Support quality assurance , continual quality improvement activities, and ... Description ICF is currently seeking a Senior Technical Assistance Specialist to work on a HRSA project as the...federal staff). + 3+ years of experience in consultative, quality assurance , and continuous quality … more
- ICF (Reston, VA)
- …collaboratives on state-led evaluations. + 3+ years of experience in consultative, quality assurance , and continuous quality improvement methods, including: ... Description ICF is currently seeking a Senior Technical Assistance Specialist to work on a HRSA project as the...will deliver training and technical assistance (T&TA) to support high- quality implementation of home visiting through TA; improve the… more