- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident … more
- NuAxis Innovations (Washington, DC)
- ** Service Desk Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Service Desk Manager ** for a...performance reviews. + Ensure effective use of ServiceNow for incident , request, and asset management. **Required Qualifications:** + HDI… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36590 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...(SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service … more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for the day-to-day operations...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …management tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for event/ incident resolution, and provide ... **Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital...Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Bench Clearance: Eligible... by the third ring. + Create a customer incident in Remedy, the call tracking software for every ... procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +...and 8 years relevant support experience + Superior customer service skills a must; strong desire to provide the… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …**Department Marketing Statement:** Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible ... IT Customer Support Manager Job ID: 250534 Location: DC - L'Enfant...relevant experience pertaining to this role in managing help desk /call center service desk and… more
- TekSynap (Arlington, VA)
- …Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement… more
- IAP Worldwide Services, Inc (Mclean, VA)
- Position contingent upon contract award As the Customer Service Manager , you will be responsible for providing customer service support, scheduling, ... customer service support by staffing a customer service desk to generate Products & Services...of the key management and control | The Customer Service Manager , or their approved designees, must… more
- Leidos (Camp Springs, MD)
- …Security+ (or must obtain within 90 days). + 2+ years of experience in a help desk , service desk , or IT operations environment. + Interest in transitioning ... your resume with us today! **Primary Responsibilities:** + Manage and triage cybersecurity service requests and incident tickets in platforms such as BMC Remedy,… more
- TekSynap (Arlington, VA)
- …Five (5) years' experience as a program manager + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs,...Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high-tech company that… more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... motivated, career and customer-oriented **Desktop Support Services End User Manager ** to join our team in **Washington, DC.** This... service desk support and operations. + One… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...parent ticket and proper follow-up is performed once an incident is resolved. + Coordinate resources with teams across… more
- HealthFitness (Washington, DC)
- …and development and flexible employment opportunities. Join HealthFitness as an **Assistant Program Manager ** and play a key role in supporting our client site in ... fitness program. You will oversee day to day operations and routinely serves as Manager on Duty. You may assist with development of the annual budget, strategic… more
- General Dynamics Information Technology (Fairfax, VA)
- …Services Directorate consist of two teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as mission support ... other CIO directorates to forecast spending over the next five years. + The Service Desk Team provides essential support services to the organization. They act… more
- IAP Worldwide Services, Inc (Mclean, VA)
- As the Customer Service Manager , you will be responsible for providing customer service support, scheduling, processing requests, and assistance with ... customer service support by staffing a customer service desk to generate Products & Services...of the key management and control . The Customer Service Manager , or their approved designees, must… more
- NuAxis Innovations (Washington, DC)
- …+ Lead planning, execution, and oversight of all contract services, including service desk , network, server, and cloud operations. + Ensure compliance ... **Program Manager ** Location **Washington, DC** \# of openings **1**...with ITIL practices for service delivery, change, incident , and problem management.… more
- CACI International (Springfield, VA)
- …products and/or infrastructure components. Communicates promptly on progress. * Engages other service desk resources or appropriate service resources to ... The proactive nature of this position demands an experienced manager with operational experience with the ability to direct... incident problem review and recommendations, and reports incident / service status via defined reporting forms, as… more