- TekSynap (Washington, DC)
- …or programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Tier II Service Desk Technician to join our team ... request tickets and provide daily updates. + Provide a service desk call center support from 0600...I certification + 4+ years of experience in a Tier II or equivalent technical support role.… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Service Desk Specialists to support a customer in Stafford, VA. ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- Link Solutions Inc (Adelphi, MD)
- …Responsible for quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, ... helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- SAIC (Adelphi, MD)
- …control processes, service improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, ... **Description** SAIC is seeking a proven ** Service Desk Manager** to join the...the Army Research Laboratory in Adelphi, MD. + Oversee Tier I and Tier II … more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and III) + Equipment Specialist (Location and Tier ?) + FSR / Service Desk Specialist I MEF ( Tier II ) + FSR / Service Desk Specialist II ... MEF ( Tier II ) + FSR / Service Desk Specialist III MEF ( Tier II ) + FSR / Service Desk Specialist Quantico, VA ( Tier II ) + FSR / … more
- SMX (Quantico, VA)
- …+ Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work ... in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and...inputs into the knowledge management system repository to the service desk for handling standard Message related… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II ** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+ CE - CompTIA...how agencies operate. Our work depends on a **Help Desk Analyst Tier II ** joining… more
- TekSynap (Arlington, VA)
- …all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and log ... + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- Link Solutions Inc (Adelphi, MD)
- …+ Five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD 8570/DoD ... for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
- General Dynamics Information Technology (Arlington, VA)
- …are our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Service Desk Specialist - (Sunday-Thursday 6am-3pm) At GDIT, people… more
- Link Solutions Inc (Adelphi, MD)
- …with two (2+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD 8570/DoD ... for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking ** Service Desk Technician** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... and cutting edge R&D for the US Army. The Service Desk Technician (Intermediate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via...CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Information Assurance Analyst II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **COMSEC Custodian II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Cybersecurity Engineer II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority **An average day:** As… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service -oriented Sr. Tier II Help Desk Analyst to begin an exciting and ... challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software… more
- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II… more
- SMX (Quantico, VA)
- …as well as other sections as required + Provide documentation, guidance and instruction to Tier II , and service desks for handling standard Active Directory ... technologies as applicable. The Active Directory Engineer will provide Tier III level Active Directory support and requires knowledge...DNS + Resolve Active Directory tickets escalated from the service desk to include completing the associated… more