- Beth Israel Lahey Health (Winchester, MA)
- …promotes access and throughput, and enhances both the clinician's and patient's experience . The Project Manager also coordinates/tracks the measurement of ... Experience Required** : + At least five (5) years professional experience in healthcare operations/healthcare performance improvement or consulting in these… more
- The Hertz Corporation (Boston, MA)
- …a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with… more
- Acxiom (Boston, MA)
- … with Adobe Workfront, including system configuration and implementation * Experience with Value Realization methodologies, ROI measurement , or business ... releases, features, and industry best practices to drive continuous improvement **Value Analysis/Solutions/Outcomes** * Able to take client business objectives… more
- Manulife (Boston, MA)
- …customers? If so, this role may be the right fit for you. The Customer Communications Marketing Manager role is responsible for helping drive our bold ambition to ... be coming a Digital Customer Leader as well as executing against the engagement...of doing things and embrace a culture of continuous improvement **The Candidate** The ideal candidate will have strong… more
- CVS Health (Wellesley, MA)
- …voice of the customer and patient while considering the end-to-end omni-channel experience . + Experience in developing measurement plans and regularly ... this mission, we are seeking dynamic leaders in marketing, customer experience , and service design who are...willingness to challenge the status quo to drive continuous improvement . + Experience leading creative agency collaborations,… more
- Highmark Health (Boston, MA)
- …simplification, service level management, organizational design, consolidation, performance measurement systems, productivity improvement and expense control. ... Industrial /Management Engineering or IT related field **Substitutions** + 5 years experience in Process Improvement ; to include process documentation or change,… more
- Cengage Group (Boston, MA)
- …insights. You will work closely with product owners to identify what parts of the digital customer experience need to be changed, set up A/B tests to identify ... experimentation programs, KPI frameworks, and translating insights into product and customer experience improvements + Strong storytelling ability with executive… more
- Commonwealth Care Alliance (Boston, MA)
- …provider quality goals. + Participate in cross-functional workgroups focused on quality improvement , network performance, and member and provider experience . + ... or equivalent certification **Required Experience :** + 5-7 years of experience in healthcare quality improvement , provider network performance and… more
- Evident Scientific (Waltham, MA)
- …healthier. Committed to developing new technologies and delivering world-class customer service, our responsibility goes beyond manufacturing products-we are ... Production Engineering team and transducer production by focusing on the **physical measurement , analysis, and optimization of acoustic systems** . The Co-op will… more
- Humana (Boston, MA)
- …**Cross-Functional Collaboration** + Partner with marketing, engineering, data, and customer experience teams to ensure seamless implementation and ... roadmap for AEP capabilities, aligned with enterprise goals and customer experience strategies + Lead agile product...and preference management into AEP workflows and data models ** Measurement & Optimization** + Define success metrics and KPIs… more
- Vontier (Boston, MA)
- …+ 5-7 years' experience in R&D Roles with deep understanding of customer and product lifecycle + Proven experience interacting with C-Suite Executives + ... aligning initiatives with business strategy, and implementing robust performance measurement frameworks. This role will focus on increasing R&D maturity-particularly… more
- Takeda Pharmaceuticals (Lexington, MA)
- …AI and automation opportunities that enhance sourcing, screening, workflow efficiency, and customer experience . + Build business cases and readiness assessments ... into recommendations aligned with TA's strategic objectives. **Frameworks, Analytics & Measurement Systems** + Design measurement frameworks that evaluate TA… more
- Mastercard (Boston, MA)
- …& Intelligence Portfolio Marketing is responsible for driving growth, adoption, and customer engagement for Mastercard's I&I portfolio. Acting as the 'mini CMO,' ... and Services Marketing to deliver differentiated value across geographies, customer segments, and go-to-market channels. Key Responsibilities Strategic Portfolio… more
- Ralliant (Boston, MA)
- …for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, ... service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen,… more
- Eversource Energy (Southborough, MA)
- …activities relating to testing, installation, removal and changes of meter and measurement equipment\. Responsible for ensuring that meter shop output supports all ... sheets, capital records, meter histories and test procedures\. Develop continuous improvement initiatives throughout meter shop operations and keeps abreast of new… more
- CVS Health (Woonsocket, RI)
- …identify, evaluate, and implement AI solutions that enhance contact center operations and customer experience + Develop and execute an AI adoption strategy for ... maintenance practices + Demonstrated experience utilizing AI agents to drive improved customer experience + Experience with AI and Machine Learning… more
- CenterWell (Boston, MA)
- …for the clinical vertical, ensuring alignment with organizational goals and continuous improvement in customer experience . **Key Responsibilities** **Team ... point of contact for key clinical products,representingthe team in cross-functional forums. ** Customer Experience & Continuous Improvement ** + Analyze … more
- Ralliant (Boston, MA)
- At Tektronix, we believe innovation starts with our customer . This approach has led us to a seventy-five-year history of delivering outstanding solutions to ... and always eager to learn and grow. We are customer obsessed in our daily work, and continuously strive...obsessed in our daily work, and continuously strive for improvement to conceptualize the best solutions possible. We are… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... degree in Nursing required. 5 years current, relevant nursing experience in one or more procedural areas with an...hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of… more
- Belcan (Devens, MA)
- …power tools, mechanical/electronic tools, test equipment, assembly fixtures, and inspection measurement equipment in a manufacturing environment. * Sets up moderate ... that conform to product specifications. Assembles, tests, and/or solders to customer and/or industry standards. * Interprets blueprints, engineering orders, assembly… more