- Red River (Lexington, MA)
- …Lead with an active Secret clearance to join our team ! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working ... on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordinating daily workload for service desk … more
- Red River (Boston, MA)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... monthly quotas for qualified sales opportunities + Work closely with the Sales team to schedule meetings and uncover new sales opportunities + Work closely with… more
- Commonwealth Care Alliance (Boston, MA)
- …address with the administrative team - Leads CSC huddles and partners to lead team meetings as appropriate. May represent Care Delivery Program at internal ... for the Clinical Support Coordinators (CSCs) to ensure proactive administrative clinical team support and accurate, prompt, and courteous service is provided… more
- HealthFitness (Cambridge, MA)
- …, is seeking a proactive and customer- service -driven ** Lead Front Desk Attendant** to join our team on campus in **Cambridge, Massachusetts** . ... and efficient experience for all members and guests. You'll lead by example-guiding front desk staff during...role. Ensure all guests, visitors, and members receive exceptional service while thriving in a fast-paced, team -oriented… more
- Beth Israel Lahey Health (Charlestown, MA)
- …you're not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst, Tier 2 provides advanced technical support to end users ... various clinical, administrative, and technical systems. The Tier 2 Service Desk Analyst acts as an escalation...Tier 1 and ensure proper assignment to the EPIC team as required. **Job Description:** **Primary Responsibilities:** 1. Install,… more
- CAI (Boston, MA)
- … procedures, products, and services + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + ... Bilingual (Portuguese/English) Service Desk Analyst **Req number:** R6397...performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge… more
- Applause (Framingham, MA)
- …As a Service Desk Manager, you will lead our global Service Desk team . The ideal candidate will have 3+ years of progressive experience in IT ... management, with a strong focus on service delivery, team leadership, and process optimization....maintaining high service levels. Key Responsibilities: + Team Leadership & Management: + Lead , mentor,… more
- Omni Hotels (Boston, MA)
- …+ Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures + Empathetically listen to guest inquiries and ... + Manage conflict resolution between employees and/or guests. + Recruit and interview team members. Monitor and develop team members by training, supervising,… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... timely follow-up of service requests/incidents. The Lead Field Support Technician...staff.** **8. Acts as an escalation point for the Service Desk and Field Support.** **9. Possess… more
- BJs Wholesale Club (Revere, MA)
- …Coaches, teaches and develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops and motivates all team ... by setting clear expectations, utilizing follow up and accountability. Team Members: + Teach, coach and lead ... excellence through all points of contact. + Set service standard expectations for all team members.… more
- BJs Wholesale Club (Marlborough, MA)
- …management. IT Operations & Incident Management (24x7 Command Center, NOC & Service Desk ) + Oversee real‑time monitoring, incident triage, and major‑incident ... Join our team of more than 34,000 team ...communications SLAs are met. + Maintain a high‑performing L1 Service Desk ; drive call deflection via knowledge,… more
- HealthFitness (Cambridge, MA)
- …vendors. + Works hand and hand with the Membership Manager to implement and lead monthly in- service training for the Harvard Recreation part and full-time Front ... a collaborative, customer-focused **Facility Operations Coordinator** to join our team on campus in **Cambridge, Massachusetts** . Responsible for... Desk staff. In collaboration with Membership Manager, responsible for… more
- Beth Israel Lahey Health (Burlington, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... junior staff. Acts as an escalation point for the Service Desk . 6. Possess an understanding of...work group by offering ideas, identifying issues, and respecting team members. 8. Customer Service : Ability to… more
- Sunrise Senior Living (Newton, MA)
- …**RESPONSIBILITIES & QUALIFICATIONS** **Essential Duties** As a part of the Sunrise team , supporting our Mission, Principles of Service and Core Values ... limited to the essential functions listed as follows: **Customer Service ** + Oversee the community entry area for visitors,...music playing throughout the day. + Ensure that another team member covers the front desk when… more
- H&R Block (Natick, MA)
- …tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... open. A Typical Day Joining us as an Associate Team Leader, you'll support a single retail office during... Leader and District General Manager as necessary + Lead the office from the front desk ,… more
- Tillingers Concierge, Inc. (Boston, MA)
- …for you! A Residential Concierge Supervisor plays an integral part in delivering excellent service and managing their concierge team . The position is like that ... + Use your leadership skills to guide your Concierge team to project a confident, service -focused presence....policies and procedures are being followed. + Treat your team well and lead by example. +… more
- BJs Wholesale Club (Stoughton, MA)
- Join our team of more than 34,000 team ...service is provided to members at the tire desk . Coordinates with Home Office regarding member tire needs ... Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic...needed if certified per DOT requirements. + Provides knowledgeable service to members at the tire desk .… more
- BJs Wholesale Club (Weymouth, MA)
- …Builds inclusive relationships that support a collaborative and respectful team environment. Team Member Engagement: + Teach, coach, & lead : Support team ... and department performance. Major Tasks, Responsibilities, and Key Accountabilities + Lead all Frontline, Membership Services Desk , Membership Sales Ambassador… more
- World Insurance Associates, LLC. (Needham, MA)
- …of a lead servicer, this position consistently provides excellent customer service to external and internal clients to ensure client satisfaction and retention. ... Primary Responsibilities + Supports lead servicer in effectively managing a high-volume book of...EPIC + Create activities in EPIC and assign applicable team -member. Other Responsibilities, as applicable: + Order loss runs… more
- Marriott (Boston, MA)
- …is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team . In this role you will be directly responsible for the Front Desk ... successful in this position you should have passion for delivering a superior service experience and developing our associates. The AC Hotel Boston Downtown, a… more
