- GAP Solutions Inc (Lincoln, NE)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible...contract compliance, managing overall program execution, and leading a team of Sr. and Jr. Customer Service Representatives. The… more
- Mass Markets (NE)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that ... pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Oversee a team of call center agents,...service environment. + Proven experience in a supervisory or team lead role. + Strong understanding of… more
- Mass Markets (NE)
- …+ High School Diploma + 3-4 years of experience working as a call center trainer or team leader . + Proven experience in designing and delivering ... a dynamic and experienced Training Specialist to join our team . This role is critical in ensuring that new...using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures.… more
- Fiserv (Omaha, NE)
- …and documentation as needed. + Provide direction, training, and guidance to the data center team . + Appropriately manage escalations from other data center ... of all assigned data centers through strategic planning, technical oversight, and team leadership. The manager will lead cross-functional initiatives, supervise… more
- Otsuka America Pharmaceutical Inc. (Lincoln, NE)
- **Senior Director, Early Development Team Lead ** **Role Summary:** The Early Development Team (EDT) Lead is a critical role - working to deliver Otsuka's ... cross-functional teams (Matrix) or complex organizations. - Objective matrix team leader with demonstrated ability to frame...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Ryder System (Lincoln, NE)
- …professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure Employee ... mentorship, guidance, support, and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional Specialist). Ensure contact… more
- Navient (Lincoln, NE)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer...a destination; it's a mindset of continuous improvement. + ** Lead Together** : Our success comes from how we… more
- Sprinklr (NE)
- …Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, ... and omnichannel contact center management - enabling enterprises to unify data, break...We are looking for a **Principal VOIP Engineer** to lead the architecture and technical direction of our next-… more
- Learning Care Group (Omaha, NE)
- …social, physical, and intellectual growth of the preschool children in your class. + Call the shots! Take the lead on classroom management and curriculum ... Lead Early Preschool Teacher Share by Email Share on...serve every day, as well as for our dedicated team members. Our people are our best asset. We listen… more
- Fresenius Medical Center (Grand Island, NE)
- …to ensure clinical competence and the ability for licensed staff to assume Team Leader responsibilities + Responsible for overseeing performance of all licensed ... FMS patient care and administrative policies as the clinical leader , has the authority to make daily decisions to...leading a cooperative effort among members of a project team . + Interacts with internal departments and external customers;… more
- Pine Acres Rehabilitation & Care Center (Nebraska City, NE)
- …Page 2 of 5 Develops and implements processes and systems to effectively lead , guide and direct the delivery of speech language pathology and audiology services ... facility. Participates in daily, weekly, and/or monthly rehabilitative and interdisciplinary team meetings to discuss residents' therapy progression in relation to… more
- Pine Acres Rehabilitation & Care Center (Nebraska City, NE)
- …Page 2 of 5 Develops and implements processes and systems to effectively lead , guide and direct the delivery of occupational therapy services including but not ... facility. Participates in daily, weekly, and/or monthly rehabilitative and interdisciplinary team meetings to discuss residents' therapy progression in relation to… more
- PenFed Credit Union (Omaha, NE)
- …Alexandria, Virginia; San Antonio, Texas; Omaha, Nebraska or Eugene, Oregon service center . The OnBase/Nautilus System Implementation Lead will be responsible ... an opportunity to thrive, and be part of a team working to ensure our organization is providing world...travel to various worksites for meetings and to be on- call may be required. About Us Established in 1935,… more
- Mass Markets (NE)
- …quality. + Lead and mentor a team of managers, supervisors, and call center agents to ensure high performance. + Ensure staff receive ongoing training ... (KPIs) to track and improve service delivery. + Oversee the daily operations of the call center to ensure smooth workflow and optimal client services. + Ensure… more
- Cengage Group (Omaha, NE)
- …of 1 year managing managers (second-line leadership) in an inside sales, enrollment, or call center environment. + 10 years of successful inside sales or ... to career advancement through education. The successful candidate will lead a manager-of-managers organization, overseeing a high-volume function responsible for… more
- Mass Markets (NE)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... the company's footprint in the BPO space. + Sales Team Development Recruit, mentor, and lead a...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (NE)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... aligned with the company's long-term goals and vision. + Team Management & Development Build, lead , and...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (NE)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... brings a strong foundation in accounting best practices. You'll lead a team of professionals, manage the...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Cardinal Health (Lincoln, NE)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Mass Markets (NE)
- …multiple regions. + Identify and secure new business opportunities in the BPO and call center space. + Foster long-term relationships with enterprise clients and ... and experienced Remote Vice President of BPO Sales to lead our global sales strategy and drive revenue growth....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
