- Coinbase (Boston, MA)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead, a pivotal role focused on ensuring Coinbase customers ... you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Coinbase (Boston, MA)
- …and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management, project management, or product operations * Proven success ... measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience,...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Coinbase (Boston, MA)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Coinbase (Boston, MA)
- …Attendance is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms ... customer and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of-customer insights...and non-technical leaders with ease via weekly and monthly program updates. *What we look for in you:* *… more
- CVS Health (Woonsocket, RI)
- …on consumer insights, research, business goals, and Customer Experience ( CX ) needs. + Develops testing procedures for onsite, monthly, and quarterly assessments ... Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are...Summary** CVS Health is seeking a dynamic and detail-oriented Senior Process Architect to join our HR Technology team.… more
- Coinbase (Boston, MA)
- …alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our mission. Our team ... and optimizing customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive projects that… more
- Coinbase (Boston, MA)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- Highmark Health (Boston, MA)
- …develop the next generation of diverse business professionals. To that end, the program will provide hands-on training and experience in the business line, expose ... in analyzing customer data, drafting digital communications, and collaborating with our CX and Digital Marketing analysts to optimize the customer journey for United… more
- PNC (Burlington, MA)
- …valued and have an opportunity to contribute to the company's success. As a Senior Personal Banker within PNC's Metro Market, Boston Region, you will be based in ... position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales… more
- Wayfair (Boston, MA)
- …recommend customer experience opportunities (eg, custom upholstery) that strengthen program adoption and brand perception. + Develop sub-brand architecture, ensuring ... Insights teams to translate customer journey research into actionable messaging and CX improvements. + Collaborate with Creative and Media partners to bring… more