- Pearson (Boston, MA)
- **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...**:** The Service Desk Tech 1, School Technical Support is an hourly position with… more
- Pegasystems (Waltham, MA)
- …in partnership with various stakeholders such as Customer Success, Service Assurance, Technical Support , Software Engineering, and Infrastructure. ... production. **Who You Are:** Director of Technical Support is a technical customer ...experience, with 5+ years in a leadership role, driving customer service and success in a … more
- Philips (Cambridge, MA)
- …High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support , Customer Service Management or ... Administrator, CPHIMS/ CAHIMS certification. + 2+ years of experience in Technical Support , Customer Support , Electronics, Information Technology or… more
- CHS Inc. (Boston, MA)
- …as assigned. **Minimum Qualifications (required)** + 2+ years of experience in Customer Service and Technical Support + High School diploma or GED ... the champion to bridge customers with Account Managers, Supply and Logistics. The customer service representative is responsible for the successful execution and… more
- State of Massachusetts (Boston, MA)
- …will also be responsible for managing Procurement Support , including delivering strong customer service through technical assistance and support . ... management, project planning, or education. * Familiarity with learning management and customer service software. *Salary Range*: $125,000 to $135,000 *Other… more
- Confluent (Boston, MA)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Evolv Technology (Waltham, MA)
- …Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform. + Maintain comprehensive records of ... Technical Support EngineerThe Elevator Pitch Evolv...trust-based relationships with customers. + Feedback and Improvement: Gather customer feedback to improve product functionality and service… more
- CAI (Boston, MA)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- Teleflex (Chelmsford, MA)
- …current knowledge of Teleflex Interventional products and services offered. * Provide professional customer technical support via phone and email in a ... Inside Technical Services Supervisor, this role will support capital equipment depot service activity through... customer contact data, call data, and other customer service data in the field … more
- Amazon (Boston, MA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Amazon Q Business features and capabilities * Translate product capabilities into service offerings, delivery methodologies, and technical solutions that address… more
- MKS Instruments Inc (Wilmington, MA)
- …Make an Impact By: + Technical Expertise: Provide expert-level technical support to our valued customers, Field Service Engineers, Sales teams, and ... Technicians, fostering their technical proficiency. + Field Support (As Needed): Potentially participate in on-site customer...Experience: A minimum of 3+ years of hands-on field service or technical support experience… more
- Ferguson Enterprises, LLC. (Newton, MA)
- …+ Maintain daily call log of customer interactions + Provide outside field service customer support on job sites + Develop and maintain relationships ... years of Technical HVAC Experience. Either in Service , Install or Technical Support ...the jobsite + Be able to provide top notch customer service + Strong proficiency with computer… more
- Amazon (Boston, MA)
- …maximize the value and benefits of AWS services and Generative AI solutions. As a Technical Account Managers (TAM) in AWS Enterprise Support , you will play a ... offers you the opportunity to serve as the primary technical advisor and 'voice of the customer '...on the entire journey of AWS services and the customer 's architecture. This support extends to addressing… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- Rogers Corporation (Boston, MA)
- … customer support experience. Working with sales, customer service , and quality departments, this position utilizes technical acumen and interpersonal ... Technical Service Engineer Location: Remote, US...to 50% travel required. **Essential Functions:** + Provide timely technical support and troubleshooting guidance to help… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- iCIMS (Boston, MA)
- **Job Overview** The SVP of Customer Support will lead our global Technical Support , Customer Training, and Community teams with a mandate to deliver ... digital experiences. + Monitor and optimize key metrics including customer effort, resolution time, self- service adoption, case...+ 15+ years of progressive leadership experience in global customer support or technical services… more
- Rocket Software (Boston, MA)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership ... team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep...work + Strong communication and problem-solving skills + Strong customer service skills in interacting with both… more
- Robert Half Technology (Acton, MA)
- Description We are seeking a Technical Support Specialist to join our team in the Software development industry. This position is based in the metro west area. ... As a Technical Support Specialist, you will be the...incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and… more
- Actalent (Norwood, MA)
- Job Title: Avionics Tech Support Job Description Provide exceptional technical support to customers, aircraft operators, and manufacturers worldwide for ... seamless communication with customers and operators. Responsibilities + Provide technical support for DES systems and Oil...or equivalent. + 5+ years of experience in aerospace customer service or maintenance. + Proven ability… more