- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- Golden State Foods (Frisco, TX)
- …business environment. + Travel Requirements: Willingness to travel 20% within designated region. LocationUS-TX-Frisco Job ID 2024-20537 Category Customer Service ... Lead and manage key strategic initiatives aimed at improving customer experience, operational efficiency, and product/ service delivery.... expectations. + Act as the main point of escalation for customer issues, working to resolve… more
- Chewy (Richardson, TX)
- …solutions. + **Advocate for a Customer -First Culture** , ensuring alignment across Customer Service and partner teams. + **Utilize data analytics** to assess ... **Opportunity:** Chewy is seeking a **Senior Program Manager , Voice of the Customer ** to lead and drive one of our VoC program verticals. This role is… more
- SAP (Plano, TX)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Client Deliverry Manager (CDM), we are looking for an accomplished Senior SAP...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- PNC (Dallas, TX)
- …have an opportunity to contribute to the company's success. As an Operations Manager within PNC's Commercial Lending organization, you will be in Brecksville, OH, ... a regular basis. Some responsibilities may be performed remotely, at manager 's discretion. Commercial Lending Experience is STRONGLY PREFERRED Previous management… more
- Capital One (Plano, TX)
- Risk Manager , Identity & Access Management (FS) As a Risk Manager in the Financial Services Business Risk Office, you will provide professional risk judgment ... complexity and uncertainty and enable confident, data-inspired decision making. As a Manager for Identity & Access Management, you will have a foundational… more
- Capital One (Plano, TX)
- Sr Manager , Risk Management (FS) As a Sr. Manager Pod Lead in the FS Business Risk Office, you will provide professional risk judgment that enables business ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Capital One (Plano, TX)
- Controls Evaluation Manager (FS) As a Control Evaluations Manager in the Financial Services Business Risk Office, you will lead a team of high-performing risk ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Fresenius Medical Center (Plano, TX)
- …to the project's requirements. Supports FME's mission, vision, core values and customer service philosophy. Adheres to the FME Compliance Program, including ... soundness. + Develop productive internal and external working relationships. Provide outstanding customer service in a timely manner. + May provide assistance… more
- PNC (Dallas, TX)
- …have an opportunity to contribute to the company's success. As a Release Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, ... a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. -10+ year of experience in Technology Change environment -Technical… more
- Syensqo (Greenville, TX)
- …difficult situations. + Drives problem resolution across functional and regional boundaries. ** Customer focus** : + Demonstrates service oriented behavior under ... Job ID 30554 **Site Planning Manager ** Regular Greenville - TX, United States of...management, SMOG management, promise dates for order management and escalation management in the 0-4 month horizon. + Ensures… more
- Baylor Scott & White Health (Rowlett, TX)
- …**Job Summary** The Manager of Access Services ensures efficient operations and customer service quality for the Access Services unit. This position serves ... for the subset of Access Services activities that address quality, productivity and customer service . + Assures appropriate training and continuing education for… more
- USAA (Plano, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...disqualification. We are seeking a dynamic and results-driven Project Manager to lead the onboarding and ongoing management of… more
- PennyMac (Plano, TX)
- …Effectiveness - Maintains a positive attitude and proves exemplary internal and external customer service and teamwork + Judgment - With the right information, ... complete mortgage journey. A Typical Day The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client...and loan level problem solving. Provide prompt and efficient service to customer as liaison between Sales… more
- CVS Health (Richardson, TX)
- …all with heart, each and every day. **Job Description** The Application Development Manager is responsible for managing the technical needs across PBM Benefits space ... initiatives, as well as act as the point of escalation with the existing development resources. - Establishes a...achievable objectives and action plans; motivates others to balance customer needs, budgets, and business success. - Liaises with… more
- RTX Corporation (Richardson, TX)
- …You Will Do** + Managing the supplier master data team to provide superior customer service and quality data management + Coordinating agreement data management ... join our RTX Enterprise Services team: RTX has a job opportunity for a ** Manager , Supplier Master Data** , in support of source-to-pay processes at the enterprise… more
- CBRE (Richardson, TX)
- …meet objectives and avoid ticket escalation . + Maintain strong internal and external customer service skills and stay up to date on People policies. + Assist ... programs and policies. **What You'll Do:** + Provide excellent customer service for People Service ...be able to operate with limited direction from your manager . + Manage cases that are, visible, and confidential… more
- Alkegen (Dallas, TX)
- …the business unit and will regularly interface with R&D, Operations, Application Engineering, Customer Service , and Marketing to ensure appropriate levels of ... appropriate actions to implement + Work closely with other business partners including customer service , engineering and production to ensure optimal service … more
- PNC (Dallas, TX)
- …a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. **PNC will not provide sponsorship for employment visas or participate ... helping to maintain PNC's reputation for excellence in protecting customer and business information assets. As a Senior Security...portfolio of third party engagements. * Serve as an escalation point to address issues, delays, obstacles as needed… more
- Fannie Mae (Plano, TX)
- …on the following responsibilities: * Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA). * Assist the ... on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness,...team with exception requests, including escalation and communication of production incidents. * Perform tasks… more