- ADP (Parsippany, NJ)
- **ADP is hiring a Technical Support Analyst II.** in this position you will provide technical support to clients regarding the resolution of product ... Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings. **At ADP we are driven… more
- Zoom (Trenton, NJ)
- …fit. Responsibilities + Leading the go-to-market strategy for Zoom Virtual Agent -driving awareness, pipeline, and adoption across customer segments. Craft ... + Serving as a market-facing spokesperson and thought leader for Zoom Virtual Agent , representing customer success stories and Zoom's differentiation in AI-first… more
- Cayuse Holdings (Trenton, NJ)
- …and websites, troubleshooting application functionality and integrations) + Provide aid and technical support for the resolution of problems, incidents, issues, ... $20.00-$22.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service...to five (5) years of experience in computer systems, customer support or IT support .… more
- Cayuse Holdings (Trenton, NJ)
- …and websites, troubleshooting application functionality and integrations). + Provide aid and technical support for the resolution of problems, incidents, issues, ... $15.00-$16.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service...to five (5) years of experience in computer systems, customer support or IT support .… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …smartphones and other mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction + Strong ... **General Summary** Provides remote Tier 1 technical end user support to an...however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and interpersonal skills… more
- Zoom (Trenton, NJ)
- …dynamic needs of diverse industries. TSAs bring technicalexpertise and leadership to support our field teams and drive long-term customer value. Responsibilities ... delivering enablement content including training sessions, demos, reference architectures, and technical deep-dives. + Representing Zoom in customer briefings… more
- Teleperformance USA (NJ)
- …SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **As a Technical Support Representative, you will be responsible for finding innovative ways to ... **Category :** ** Customer Service/ Support ** **About TP** **TP is...Client specific high speed internet services delivering an exceptional customer experience** + **Resolve technical problems, within… more
- Zoom (Trenton, NJ)
- …Professional Services Project Manager to drive successful ZoomContact Center and Customer Experience implementations. In this customer -facing role, you'll be ... high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent technologies is highlyvalued. About the TeamIn this role, you will be… more
- Deloitte (Morristown, NJ)
- …+ Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering ... directly, including data integration layers, retrieval and knowledge services, agent orchestration logic, and guardrails for safety, compliance, and resiliency.… more
- Coinbase (Trenton, NJ)
- …of the associated expectations * You will be responsible for fully-automating Coinbase's customer support with extremely high quality and customer ... * This is inclusive of Coinbase's entire suite of support -related products: * Help Center * Chatbot * In-product...prediction: Detecting and resolving a potential issue for a customer before it becomes a real issue * AI-driven… more
- Cognizant (Bridgewater, NJ)
- … experience platforms. + Deep technical expertise in the Google Cloud Customer Experience stack, including Dialogflow CX, Agent Assist, Contact Center AI ... integrations. + Serve as a critical bridge between business goals and technical execution, collaborating closely with customer service stakeholders, engineers,… more
- Deloitte (Morristown, NJ)
- …on 11/30/2025 Work You'll Do As a Senior Consultant you will bring strong technical , functional and project management solutions to clients with a focus on achieving ... (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Your background in technology will provide the foundation… more
- Coinbase (Trenton, NJ)
- …environment. *What you'll be doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's...on their design and implementation. * Be a thoughtful technical voice and support your team in… more
- Highmark Health (Trenton, NJ)
- …and foster internal relationships across the corporation. + Provide analytic and consultative support to a broad spectrum of internal customer areas and external ... data and information requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decision support … more
- Guardian Life (Holmdel, NJ)
- …agent , including planning, tooling, memory management and feedback loops. + Technical Execution: Establish and enforce guidelines for agent development, ... enterprise-grade AI and automation solutions with measurable impact on customer engagement, operational efficiency, and digital transformation. + **Conversational &… more
- Robert Half Technology (New Brunswick, NJ)
- …role will play a key part in optimizing Service Cloud features such as agent support , generic agent deployment, research documentation, and intelligent ... for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the… more
- Cognizant (Trenton, NJ)
- …and automation solutions, including conversational AI, document intelligence, and multi- agent orchestration. Work model: Remote We strive to provide flexibility ... the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. . At Cognizant,… more
- Zoom (Trenton, NJ)
- …for a Professional Services Project Engineer to design and deploy Zoom Customer Experience implementations Virtual Agent , Contact Center and Workforce Engagement ... customer environments, ensuring alignment with business requirements and technical specifications + Leading high-complexity projects with multiple dependencies,… more
- Coinbase (Trenton, NJ)
- …peak efficiency. We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and maximizing automation. Our ... *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM ( Customer Experience Channel Management) team is on the front lines of… more
- Navient (Trenton, NJ)
- …and customer experience. + Liaise with cross-functional stakeholders (eg, customer support teams, IT, business units) to understand their requirements ... contact center technologies, ensuring seamless operations, and enhancing the overall customer support experience. + Leading and supporting technology migration… more