- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Mass Markets (NM)
- …as a trusted partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ... ensuring the highest level of service quality within our call center operations....for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. ... You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts. This is a key leadership role that… more
- Mass Markets (Mesilla, NM)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... ensure compliance with client standards, and drive continuous improvement in service quality . To be considered for this role, you must complete a full… more
- Salado Isolation Mining Contractors (Carlsbad, NM)
- …held in the following disciplines, facilities, industries, or businesses: * Contractor or quality assurance * Commercial or government nuclear or radiological * ... Highly regulated or proceduralized (eg, medical, environmental, food processing, legal) * Customer service (eg, people interface, product delivery) * Education… more
- Cardinal Health (Santa Fe, NM)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- TXNM Energy (Albuquerque, NM)
- … quality , value, and confidence in the eyes of our customers by providing quality customer service related to credit and collections inquiries and ... Revenue Assurance Specialist Location: Albuquerque, NM, United States Job...and collection procedures and practices. In-depth knowledge of complex customer service transactions. Ability to manage difficult… more
- Sierra Nevada Company, LLC (Kirtland AFB, NM)
- …as SkillBridge and Hiring Our Heroes to provide fellowship opportunities to service members transitioning to the civilian workforce. These fellowships include up to ... six months of on-the-job industry training for eligible service members. During this time, participants gain valuable work experience in the civilian sector and… more
- Vontier (Santa Fe, NM)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- CVS Health (Albuquerque, NM)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- Mass Markets (Las Cruces, NM)
- …and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ... employee development team is looking for experienced call center customer service supervisors to support commercial and...center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Las Cruces, NM)
- …and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety ... team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for… more
- TTEC (Santa Fe, NM)
- …brightens days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working remotely in the US, you'll be a ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- City of Las Cruces, NM (Las Cruces, NM)
- …regulations regarding water quality , quality assurance and quality control; effective customer service , communication, and problem resolution ... New Mexico Environment Department (NMED), City ordinances and the Laboratory's Quality Assurance Manual (QAM). Environmental Factors Position functions… more
- CVS Health (Albuquerque, NM)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- Kodiak Gas Services (Carlsbad, NM)
- …specific recommendations related to operation of the unit. + Ensures compliance and product quality assurance of systems. + Develops and implements quality ... most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish… more
- Prime Therapeutics (Santa Fe, NM)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Sulzer Pumps US Inc. (Farmington, NM)
- …equipment, and supplies 3. Repair procedures 4. Technical data / specifications 6. Quality assurance 1. Observes and corrects conditions and behaviors that put ... procedures, policies, and practices including, but not limited to, production, safety, and quality . This person reports to the Service Center Manager and works… more