- Honeywell (Morris Plains, NJ)
- We are seeking a dedicated IT Service Management ( ITSM ) Specialist to join our dynamic IT team. The ideal candidate will play a crucial role in ... enhancing and optimizing our IT service management processes to...Enterprise Architecture Director. **Key Responsibilities:** + Service Management Processes: + Develop, implement, and maintain ITSM… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Honeywell (Morris Plains, NJ)
- …success. Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership ... to ensure high-quality service delivery. **Must-Haves:** + Extensiveexperience in IT Service Management , including incident and problemmanagement. +… more
- Amneal Pharmaceuticals (Bridgewater, NJ)
- …Functions: + IT Service Management Develop, implement, and maintain IT service management ( ITSM ) frameworks and processes, ensuring alignment ... Description for Internal Candidates The IT Service & Infrastructure Operations Delivery... management processes, ensuring consistent, effective responses to IT service needs and minimizing disruption. +… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- American Express (New York, NY)
- …of an Executive Support organization of a fortune 500 company. + Excellent understanding of IT service management ( ITSM ) frameworks and best practices. + ... to all SLA's and KPI's. + Develop and implement strategies to optimize service delivery processes and improve efficiency. + Monitor service performance, identify… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place to work - cultivating… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Merck (Rahway, NJ)
- … Management , Information Management , Information Technology ( IT ) Infrastructure, IT Service Management ( ITSM ), Release Management , ... and application deployments for Jira and Confluence Data Center, ensuring service availability, responding to incidents, investigating root causes, and collaborating… more
- Fiserv (Berkeley Heights, NJ)
- …make an impact on a global scale, come make a difference at Fiserv. **Job Title** IT Service Management Professional **About Your Role** You will serve as a ... Fiserv unlock the platform's full potential to streamline operations, enhance service delivery, and accelerate digital transformation. **What you'll do:** + Promote… more
- RWJBarnabas Health (Oceanport, NJ)
- …technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies + Integration development and maintenance ... and IT Status:Full-Time Shift:Day Facility:RWJBarnabas Health Corporate Services Department: IT &S Service Applications Location: System Business Office, 2… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …decisions. To be considered you are to have 8 + years of experience in IT Asset Management , preferably in Software Asset Management . Strong knowledge of ... You are expected to provide leadership to multiple Managed Service Providers delivering SAM services. This position will required... and deep knowledge in software licensing and asset management functions. Solid understanding of ITIL, ITSM … more
- ABM Industries (New York, NY)
- …understanding and experience with operationalizing ITSM frameworks, ITIL processes, and service management tools + Strategic thinking and vision with a focus ... across IT operations. + Ensure alignment of ITSM processes with business objectives to improve service...IT and business units, ensuring clear communication of service performance and improvements. + Provide senior management… more
- NBC Universal (Englewood Cliffs, NJ)
- …addition, the ideal candidate will possess a strong grounding in IT /Infrastructure Management , Monitoring and Automation Technologies, Application Maintenance ... and platforms relevant to Site Reliability Engineering, including Automation and Event Management platforms, ServiceNow, JIRA, and general ITSM principles. +… more
- New Jersey Institute of Technology (Newark, NJ)
- …technical support for user-facing IT services, primarily via the service request fulfillment and incident management (SR/I) processes. This includes ... Service Desk for resolving Level I issues with IT user services; documents and tracks all work using...computer labs. -Clearly document all work using the university's ITSM suite. -Create, design, and develop documentation, tutorials, web… more
- Robert Half Technology (Jersey City, NJ)
- …provide advanced technical support, mentor junior analysts, and ensure efficient incident management . This role focuses on customer service excellence, problem ... & Mentorship - Experience mentoring, delegating tasks, and ensuring quality control in IT support operations. ITIL & Process Management - Knowledge of incident,… more
- CUNY (Queens, NY)
- … IT Budget & procurement operations, and IT Asset Management ), helpdesk/technical support user services ( ITSM ), enterprise network infrastructure and ... IT governance. + Provides advice and guidance to management on the emerging challenges in information security faced...and established fiscal policies. + Manages key relationships with IT vendors and service providers. Participates in… more
- SMBC (Jersey City, NJ)
- …on a weekly level * Prior Experience working with ServiceNow a plus * Experience in IT Service Management and IT operations management processes ... features or enhancements * Roadmap for Platform Integrations in consultation with management of Integration and automation, in coordination with the organization and… more
- Grant Thornton (Iselin, NJ)
- …artificial intelligence, strategic architecture, enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) + Consistent with the ... continuously learning new technologies to collaborate with team members and enhance service delivery + Engage directly with client executive leadership to lead the… more
- MUFG (Jersey City, NJ)
- …+ 4+ years of technical experience with Discovery/CMDB. + 4+ years of technical experience with ITSM , GRC and IT Asset Management is preferred. + 2+ years of ... Take ownership and collaborate with various process/function owners and SMEs across IT , Security and other stakeholders to implement and enhance capabilities. +… more