- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... appointments for patients, and who takes a lead role among this group, mentoring and managing all...actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the… more
- Navient (Albany, NY)
- …+ Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to ... - break free from high-interest rates or monthly payments. + **Scholarships** - access to thousands of scholarships to help students pay less. Earnies are committed… more
- Kyndryl (Albany, NY)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- GE Vernova (Schenectady, NY)
- …industrial, fossil, and nuclear steam turbines for both GE and oOEM units. + Lead service center complex repairs on rotors, diaphragms, casings, valves, etc. + ... and test plan for site assembly/disassembly and for service center repair scope. + Lead and participate...concise manner, both in writing and verbally. + Change agent - ability to engage employees globally and empower… more
- Ryder System (Albany, NY)
- …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg… more
- Guardian Life (New York, NY)
- As the Head of Agentic AI Engineering, you will lead the development and implementation of our enterprise initiatives which include automation solutions, Agentic AI ... initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: Seasoned in guiding and… more
- Guardian Life (New York, NY)
- As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital ... objectives and emerging technology trends in automation. + Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on… more
- Takeda Pharmaceuticals (New York, NY)
- …relevant information to those who are impacted (ie Sales Forces, Leadership, SFE Lead , Marketing and Market Access ) + Work within established protocols to ... other health care professionals and/or members of the transplant team within the center , including other key customers involved in the decision-making process in the… more
- Capco, a Wipro Company (New York, NY)
- …+ Lead the implementation of intelligent autonomous agents and multi- agent systems capable of complex decision-making, task execution, and interaction with ... **About the team:** At the Capco Technology Delivery Center , we are dedicated to the financial services...Context Protocol (MCP) solutions to standardize how AI applications access and utilize external data sources, tools, and real-time… more
- Research Foundation CUNY (New York, NY)
- …The CITY COLLEGE of NEW YORK Job Description General Description The NOAA Center for Earth System Sciences and Remote Sensing Technologies (NOAA CESSRST) has an ... research advancements to real-world coastal environmental issues. + Improving user data access and data management for earth systems and remote sensing Other Duties… more
- Cardinal Health (Albany, NY)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes orders for ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to… more
- Bassett Healthcare (Hamilton, NY)
- …for certain facets of the job (ie. Scheduling, Registration, Referrals etc.). Takes a lead in the training of new incoming staff members. + Reception/Call Handling + ... includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the… more
- Bassett Healthcare (Cooperstown, NY)
- …for certain facets of the job (ie. Scheduling, Registration, Referrals etc.). Takes a lead in the training of new incoming staff members. + Reception/Call Handling + ... includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the… more
- FranklinCovey (Albany, NY)
- …through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the ... The goal will be to establish FP&A as a center of analytical excellence to be shared with the...business leaders at all levels. Additionally, the VP will lead the identification, implementation, and continuous improvement of the… more
- Mount Sinai Health System (New York, NY)
- …post-pandemic policy changes in postpartum Medicaid coverage policy therein as well as the Center for Child Health Services Research Team on a range of NIH funded ... to increase their methodological knowledge in causal inference, longitudinal modeling, agent -based modeling, and mixed methods. Additionally, the fellow will build… more
- Mastercard (New York, NY)
- …greatest potential._ **Title and Summary** AI Engineering Manager Overview Mastercard's AI Center of Excellence (AI COE) is seeking an AI Engineering Manager to ... lead a team building production grade Agentic AI and...modern microservices. * GenAI/LLMs: Prompt engineering, RAG, function/tool calling, agent frameworks, vector databases, embeddings. * Data & Platforms:… more
- PVH Corp. (Oceanside, NY)
- …you will have a unique opportunity to build a store team from the ground up, lead your team through a grand opening, and shape the future success of the store. ... controllable expenses, including the allocation of payroll. + Attends mall/ center management meetings in the absence of the GM...staff meetings. + Able to express ideas effectively and lead by example. + Maintain confidentiality and meet own… more
- conEdison (New York, NY)
- …including setting up projects, understanding billing, and IAM (Identity & Access Management), with hands-on experience in roles, service accounts, and ... required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required. + Experienced… more
- CVS Health (Albany, NY)
- …the support of new functionalities. **_What we expect of you -_** + Lead the design and implementation of procurement processes within the ServiceNow platform, ... service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics. + Excellent communication...Anchored in our brand - with heart at its center - our purpose sends a personal message that… more
- H&R Block (Albany, NY)
- …growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...returns + Experience working in a fast-paced environment + Access to high speed, reliable internet + Experience and… more