- Mount Sinai Health System (Huntington, NY)
- **Job Description** ** Access Center Lead Agent - Hicksville, Long Island- OFFS** **Strength Through Diversity** Groundbreaking science. Advancing ... medicine. Healing made personal. **Job Title: Access Center Lead Agent ** The Lead Agent for the Access Center is a senior level… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... appointments for patients, and who takes a lead role among this group, mentoring and managing all...actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the… more
- Research Foundation CUNY (New York, NY)
- …the LaGuardia College Adult & Continuing Education fiscal office and the SBDC Lead Center to review fiscal performance, reconcile budgets, and manage contracts. ... Prepare required fiscal and narrative reports for submission to LaGuardia administration, the Lead Center , and funding partners. + Ensure all fiscal activity,… more
- Kyndryl (Albany, NY)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- Molina Healthcare (Buffalo, NY)
- …+ Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing, predictive analytics, and ... that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers,… more
- Research Foundation CUNY (New York, NY)
- …academic quality, improving student success, and providing New Yorkers with equal access to quality education. The Office of Academic Innovation, a division within ... the Executive Vice Chancellor's Cabinet, the Executive Director will lead CUNY's efforts to advance AI in teaching, learning,...aligned with CUNY's mission, academic priorities, and commitment to access and equity, and in support of OAA's existing… more
- Guardian Life (New York, NY)
- As the Head of Agentic AI Engineering, you will lead the development and implementation of our enterprise initiatives which include automation solutions, Agentic AI ... initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: Seasoned in guiding and… more
- Guardian Life (New York, NY)
- As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital ... objectives and emerging technology trends in automation. + Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on… more
- Bassett Healthcare (Norwich, NY)
- …includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the ... or MyBassett to meet patient satisfactions. + Takes a lead in service recovery and acts as a service...by supervisors for new employees. + May assign daily agent assignments for telephone queues in either Amtelco or… more
- Cardinal Health (Albany, NY)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes orders for ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to… more
- Colgate-Palmolive (New York, NY)
- …their assigned region. This includes managing system tables, system maintenance, user access , API integrations and data for our Emplifi tools. This role requires ... closely with the Global Consumer Affairs Technology team, our outsourced contact center and our GIT teams. **The Primary Responsibilities Include:** **Change Request… more
- Guardian Life (New York, NY)
- …leadership role in shaping the coaching strategy across value streams and beyond. You will lead a team of coaches within the Center of Excellence (CoE) and ... and platform operating model. **You Are:** A strategic leader and change agent who thrives in driving enterprise-wide transformation. You are passionate about… more
- Coinbase (Albany, NY)
- …fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for ... email, or call our support lines accessible through our Help Center (https://help.coinbase.com). You'll drive the next generation of AI-powered self-service and… more
- MTA (New York, NY)
- …process capabilities, capacity, workflow, and internal logistics. The successful candidate will lead and facilitate kaizen teams and processes. They will design and ... projects from a strategic and tactical level. This department also serves as a center of excellence in business analysis and process improvement for the MTA. It will… more
- Capco, a Wipro Company (New York, NY)
- …+ Lead the implementation of intelligent autonomous agents and multi- agent systems capable of complex decision-making, task execution, and interaction with ... **About the team:** At the Capco Technology Delivery Center , we are dedicated to the financial services...Context Protocol (MCP) solutions to standardize how AI applications access and utilize external data sources, tools, and real-time… more
- Coinbase (Albany, NY)
- …is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for ... email, or voice support lines accessible through our Help Center ([https://help.coinbase.com](https://help.coinbase.com)) and Social Platforms. You'll drive the next… more
- Oracle (Albany, NY)
- …partnership with Real Estate & Facilities, Oracle Cloud Infrastructure, Data Center Engineering, Legal/Privacy, Procurement, and Regional Security Operations. GPS is ... seeking a Technical Program Manager to lead a risk-driven, enterprise-scale vulnerability management program across cyber-physical security technologies. You will… more
- Anywhere Real Estate (New York, NY)
- …team and add value to our real estate agents experience. In this role you will lead a group of Regional Support Lead team members who directly manage the ... CO, UT, WA, or OR. **Responsibilities** : Team Supervision: Lead a team of Regional Support Leads to drive...manner + Working closely with marketing/field leadership to build agent awareness and understanding of services as well as… more
- Mount Sinai Health System (New York, NY)
- …post-pandemic policy changes in postpartum Medicaid coverage policy therein as well as the Center for Child Health Services Research Team on a range of NIH funded ... to increase their methodological knowledge in causal inference, longitudinal modeling, agent -based modeling, and mixed methods. Additionally, the fellow will build… more
- Amazon (New York, NY)
- …personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent ... goals for the AWS business. Key job responsibilities * Lead a Customer Obsessed Connect business. * Lead...Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business. Amazon is an… more