- Healthfirst (NY)
- …accredited institution. + Extensive work experience including inbound and outbound call center with telemarketing responsibilities within a healthcare ... Personal Care Services at home. + Documents all incoming/outbound calls under call tracking in Salesforce + Documents all outcomes in pre-enrollment database system.… more
- Broadview FCU (Albany, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... or complex member issues, ensuring first-contact resolution and a positive member experience within a call center environment. + Adherence to call center … more
- WMCHealth (Ardsley, NY)
- …of customer service and/or medical office experience required. Experience in a call center preferred. Education: High school diploma or equivalent required. ... Sr Patient Service Rep Company: NorthEast Provider Solutions Inc. City/State: Ardsley,...link Job Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with… more
- Goodwill of the Finger Lakes (Rochester, NY)
- …related field preferred. Minimum of three years experience in customer service and/or Call Center industry. Or an equivalent combination of education and ... SUMMARY: Provide outstanding customer service in a contact center operation, with proficiency in handling inbound & outbound calls for assigned account/contract.… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: As a Call Center Representative , the incumbent's responsibilities include answering incoming lines to the call center . Utilizing ... efficiently discern the callers' needs and appropriately assist. The Representative will provide one call resolution, when...to all callers and performing a wide variety of call center services to assist patients and… more
- PDS Tech Commercial, Inc. (East Syracuse, NY)
- **Exciting Opportunity with PDS Tech Commercial: Call Center Representative for an HVAC Manufacturer with Customer Service Expertise!** **Location:** East ... Syracuse, NY | **Pay Rate:** $19/hr ($20/hr Bilingual Spanish) | **Schedule:** Mon-Fri (8am - 5pm) **Position...| **Schedule:** Mon-Fri (8am - 5pm) **Position Overview:** The Call Center Representative will be… more
- Molina Healthcare (NY)
- …Required Qualifications * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination ... * Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required. * Utilizes appropriate resources… more
- Molina Healthcare (Yonkers, NY)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
- Broadview FCU (Albany, NY)
- …+ Strong problem-solving skills and attention to detail. + Proficient in using call center software and computer applications. + Flexibility to work various ... of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative service and...moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and their families. + Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants on specialty program ... cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- PSEG Long Island (Melville, NY)
- …in the Utilities and Energy industry as a Customer Service Associate at our Call Center in Melville, NY. **Job Duties & Responsibilities** Answer inbound calls ... in a fast paced, high volume Call Center . Positively interact with customers concerning...grade employees in the proper performance of the Customer Representative job duties and conduct workflow. **Job Qualifications** Required… more
- Stony Brook University (Stony Brook, NY)
- …+ Knowledge of medical terminology. + Previous experience as a patient access representative at a Medical Center is preferred. **Please Note:** Verification of ... Patient Access Representative - Outpatient Admitting Registration **Position Summary** At...sick patients and their distressed family members). **Preferred:** + Bilingual in English and Spanish. Billing Experience, hospital patient… more
- Rapid Response (Syracuse, NY)
- …Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About Rapid ... Customer Service Representative Department: Customer Service - NY Location: Syracuse,...Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences,… more
- Oak Orchard Health (Brockport, NY)
- …+ High School diploma or equivalent. + 1-2 years of medical office experience/ call center preferred + 1-2 years of prior administrative or customer ... Patient Service Representative Brockport, NY (http://maps.google.com/maps?q=300+West+Avenue+Brockport+NY+USA+14420) Job Type Full-time Description Do you want to be… more
- Stony Brook University (Stony Brook, NY)
- …+ Knowledge of medical terminology. + Previous experience as a Patient Access Representative at a Medical Center is preferred. **Special Notes** **:** ... Patient Access Representative , Inpatient Follow Up (Day Shift 12p-8p) At...are variable and weekend availability is required.** **Preferred:** + Bilingual in English and Spanish. + Billing Experience, Accounts… more
- National Safety Council (Syracuse, NY)
- …+ High school diploma and at least 2 years of relevant customer service or call center experience. + Strong customer service and team orientation. + Data entry ... occur. We are currently looking for a Customer Service Representative to join us in our mission to save...standards, and satisfying all program regulatory requirements. + Use call flows, reference materials, and program training to identify… more
- SolomonEdwards (Albany, NY)
- …desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - ... one of its mortgage clients to operate in a call center environment supporting consumer direct lending....discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an… more
- Sysco (New York, NY)
- …analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration + Ensures all team members are current ... Bachelor's degree + Restaurant supply/commercial food service experience + Bilingual Spanish **Skills:** + A manager should be able...**Physical Demands:** + The physical demands described here are representative of those that must be met by an… more