- SAP (New York, NY)
- …digital journey and direction motion for our customers. **What youll do:** + Lead cross functional workshops across board areas including M&S, CS, PE, T&I ... organizations to develop customer journeys and services maps + Leverage human-centered design principals to create compelling experiences as applied to customer journeys and for key moments of truth + Define future state solutions for technology tools across… more
- Amazon (New York, NY)
- …* Determine appropriateness of ad content based on regulatory and market considerations. * Lead Ads CX program reviews with leadership of the end-to-end PV ads ... you will invent, improve and drive Prime Video Ad CX , in order to surprise and delight both streaming...This role focuses on Prime Video Ad Customer Experience ( CX ) Rules and Ad CX strategy, with… more
- Mastercard (New York, NY)
- …better business results. **Title and Summary** Principal Solution Architect - GCC CX Technology Principal Solution Architect - GCC CX Technology Overview ... the customer lifeline to the Mastercard organization. In this role, you will lead the architectural strategy, design and development of scalable and reliable contact… more
- New York Power Authority (White Plains, NY)
- Customer Experience ( CX ) Product Manager Location: White Plains, US **Summary** The **Customer Experience ( CX ) Product Manager** will foster a customer-first ... Planning, Account Planning, Goal Setting, Budgeting, among others. As such, the ** CX Product Manager** will coordinate annual planning for Customer Solutions, taking… more
- Wolters Kluwer (Albany, NY)
- **Senior CX /UX Research Consultant - Remote or Hybrid R0040451** As a **Sr. CX /UX Researcher** , you will join the User Experience department of Wolters Kluwer's ... responsible for the necessary data for decision-making regarding products and will lead the team through the entire process of developing innovative digital… more
- WSP USA (New York, NY)
- …for a candidate to manage and guide as a local Building Envelope Commissioning Lead in Boston who will report to the National Commissioning Leader. Commissioning is ... and staff interfacing with our well-established Boston-based MEP Systems Commissioning ( Cx ) team and enclosure commissioning specialists. The candidate must have… more
- S&P Global (New York, NY)
- …**New York (relocation assistance not available)** The Commodity Insights Commercial and CX Graduate Program journey begins with an intensive 5-week onboarding in ... leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity… more
- M&T Bank (Buffalo, NY)
- …policies or processes to benefit the organization and improve deficiencies. Lead or participate in technical evaluations of vendor software.Follow and promote ... use of development standards and procedures. + Maintain high level of technical aptitude and expert working knowledge of the supporting application(s), development environments and the supported client environment. + Assist in developing expense and capital… more
- Takeda Pharmaceuticals (Albany, NY)
- …Takeda Pharmaceutical Company Ltd._ **_OBJECTIVES/PURPOSE_** The Customer Experience Business Lead is responsible for supporting our service framework strategies ... of the BioLife research roadmap. The Customer Experience Business Lead will partner with cross-functional analytics leaders to create...and communication of donor, and employee pain points. + ** CX Scorecards** : Support CX Head in… more
- Meta (New York, NY)
- **Summary:** The Reality Labs Customer Experience ( CX ) team at Meta is focused on improving customer experiences across the end-to-end customer journey. As the ... that enhance the overall customer experience. Leveraging your strong background in CX /VoC and expertise in data analysis and storytelling, your passion for customer… more
- MetLife (New York, NY)
- …that nurtures, develops, and attracts top talent. The Role: The Customer Experience ( CX ) Manager will be the key person responsible for ensuring that a ... and delivering high value for customers against marketing priorities and vision. The CX manager will bring an outcomes- and journey-focused perspective to enable key… more
- MetLife (New York, NY)
- UX Lead , Servicing (Employer) Job Location: Virtual but commutable to MetLife's 200 Park Ave, NYC, Bridgewater, NJ or Cary, NC office. The Company: MetLife (NYSE: ... of customer and business value. The Role: The UX Lead , Servicing will directly contribute and inspire great design...with other CXD leaders to advance the maturity of CX at MetLife and continue to build a culture… more
- ManpowerGroup (New York, NY)
- …EST Location Preferred** **Pay Rate: $50.00-$55.00** **ROLE SUMMARY** The Customer Experience ( CX ) Experimentation Researcher will become a team member of the CX ... Research & Insights Team within the Customer Experience & Engagement ( CX &E) organization. The CX Research & Insights team is responsible for the research… more
- M&T Bank (New York, NY)
- **Overview:** As a Lead Service Designer within the Customer Experience Organization, you will be part of a team of designers dedicated to solving the highest ... concept development. Engage cross functional colleagues (ie, business partners, CX partners, operations, technology, compliance) to ensure business objective… more
- Deloitte (New York, NY)
- …designs (including Business blueprint, flow mapping and business requirements analysis). + Lead functional consultants in the design and execution of SAP Sales and ... transformations. Your Role and Responsibilities will include: The SAP CX Sales & Service Consultant is responsible for delivering... across all areas of the CRM portfolio including Lead & Opportunity Management, Territory Management, Quote & Order… more
- Deloitte (New York, NY)
- …to digital transformations. Your Role and Responsibilities will include: The SAP CX Sales & Service Senior Consultant is responsible for delivering the required ... have deep CRM process and configuration expertise in SAP CX across all areas of the CRM portfolio including... across all areas of the CRM portfolio including Lead & Opportunity Management, Territory Management, Quote & Order… more
- Bristol Myers Squibb (Newburgh, NY)
- …This role will be hired to support the potential US commercialization of our lead investigational product, which, if approved by the FDA, could be the first ever ... expectations, the MHAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue, consistent on-label discussions and leveraging… more
- Ford Motor Company (Albany, NY)
- …+ Sales / Service NPS Lead + Ford Commitment Programs + Model e CX implementation Your ideas and actions make an impact on profits and growth. One of the ... and cloud computing. **What you'll do ** Customer Experience ( CX ) - Field Zone Managers play an important role...many rewards of this position is seeing your efforts lead to increased sales and customer loyalty at the… more
- MetLife (New York, NY)
- …you will work closely with the Sales, Product, and Marketing Operations, CX , and Insights teams to identify and prioritize market opportunities, develop go-to-market ... cross-functionally with a broad range of stakeholders within Product Marketing, CX , Servicing and Marketing Operations, among others. Key Responsibilities: * Develop… more
- Amazon (New York, NY)
- …Ads is looking for a Senior Risk Manager, Global Release Management to lead release management globally for advertising products, tools and services that impact all ... A day in the life Sr. Product Release Managers lead product releases that are large in scope and...that help identify opportunities for product automation and improved CX . Beyond RM responsibilities, they autonomously gain partner buy-in… more