- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other ... also include, but are not limited to, the following:* Supervises two or more Call Center Quality Assurance Specialists 1.* Establishes the business rules… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Northwell Health (Melville, NY)
- …to meet daily and anticipated call demands and service level targets. 6. Quality Assurance & Compliance: Implement and oversee robust quality ... Financial Services to lead and optimize our financial services call center operations. This pivotal role is...as Average Speed of Answer (ASA), Abandonment Rate, First Call Resolution (FCR), Average Handle Time (AHT), Quality… more
- City of New York (New York, NY)
- …and provide technical assistance to improve programmatic oversight. - Collaborate with DOHMH call center and triage complaint unit to monitor trends. - Oversee ... standards, educating and promoting awareness. PREFERRED SKILLS: - Strong understanding of quality assurance processes and program planning. - Experience with… more
- Antech Diagnostics (Lake Success, NY)
- …relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer ... empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing,… more
- City of New York (New York, NY)
- …more than $4 billion of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the ... selected candidate will work with the Call Center team of Supervisors to develop...the accurate communication of DEP policies and procedures for quality assurance and coaching purposes; answer calls… more
- Broadview FCU (Albany, NY)
- … center protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer satisfaction scoring. + ... member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions,… more
- Broadview FCU (Albany, NY)
- …issues and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company ... standards and procedures. Participate in Quality Assurance calibration sessions. + Track staff...two (2) years of people supervisory experience in a call center is required, preferably within a… more
- CBRE (West Henrietta, NY)
- Facilities Manager (On-Site role in a Call Center Setting) Job ID 246459 Posted 04-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest ... projects, operating budgets, and variance reports. + Perform facility inspections quality assurance following local, state, and federal regulations. Suggest… more
- Jacobs (New York, NY)
- …MEP and structural disciplines. * Support construction administration, design reviews, and quality assurance across global projects. * Bachelor's or Master's ... the design and strategic evolution of our global data center portfolio. This role blends deep architectural expertise with...to 25% based on project and business needs. * On- call availability for critical design support or client engagements.… more
- City of New York (New York, NY)
- …DOHMH's behavioral health contact center using standardized audit tools. - Analyze quality assurance data to identify trends, performance gaps, and areas for ... - Measure, oversee and Interpret findings in NYC 988 quality assurance standards through routine reporting. -...to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist… more
- Trinity Health (Clifton Park, NY)
- …cabinet. + Uses the electronic medical record to communicate effectively. + Performs quality assurance duties as assigned. + Provides a clinical visit summary ... Day Shift **Description:** **RNII - Clifton Park Family Health Center ** Hours: 9-5 with some flexibility If you are...be located at 1 Tallowood Drive. **Position Highlights:** + ** Quality of Life:** Where career opportunities and quality… more
- St. Catherine's Center for Children (Albany, NY)
- …Participates in Strategic Planning and Leadership meetings. + Participates in monthly Quality Assurance meetings with the Associate Executive Director (AED) for ... - Friday, 9:30am - 5:30pm and serve as Administrator on- call Job Ref. # : 0500 Our Mission St....Job Ref. # : 0500 Our Mission St. Catherine's Center for Children provides a comprehensive range of human… more
- Claxton-Hepburn Medical Center (Carthage, NY)
- …Computer knowledge + Maintaining confidentiality of all patient information + Maintaining quality assurance and compliance with all regulatory agencies + Ability ... 2025 CAH-OR - RN-Per Diem-Day Shift-7am to 3:30p plus Call - Req 8874 Per Diem Pay Range $52.27-$58.43* The...age of the patient population served. He/she ensures that quality care is provided in an efficient and safe… more
- Trinity Health (East Greenbush, NY)
- …and drug cabinet. Uses the electronic medical record to communicate effectively. Performs quality assurance duties as assigned. Provides a clinical visit summary ... will be located at 2 Empire Drive Position Highlights: Quality of Life: Where career opportunities and quality... metrics. Retrieves telephonic clinical information from patients who call into the office. Monitors task list and completes… more
- Tarrytown Rehabilitation & Nursing Center (Clinton County, NY)
- …through rounds, interviews and record reviews. Compiles summary of findings for the Quality Assurance committee. 23. Helps the Administrator prepare staff for ... discipline according to operational policies. 6. Ensures delivery of compassionate quality care and nursing supervision as evidenced by adequate services and… more
- Charles Evans Center (Glen Cove, NY)
- …fidelity to the ACT model + Oversee Health Home program implementation, quality assurance , and performance improvement initiatives + Conduct staff performance ... Teams and Health Home Services Full-Time | Monday-Friday, 9:00 AM-5:00 PM | On- Call Rotation Required Location: Glen Cove, NY | Travel Throughout Nassau County… more
- Charles B. Wang Community Health Center (Queens, NY)
- …+ Participate in on- call rotation after business hours + Participate in quality assurance activities + Some weekend hours required + Perform other duties ... with primary care providers to ensure that the patient is receiving quality comprehensive medical care + Provide consultations as requested by the medical… more
- New Horizon Counseling Center (Queens, NY)
- …+ supervising the clinical record and overall record keeping process + carrying out quality assurance activities in collaboration with the QA director + adhere ... to policies and procedures for the program + serving as liaison and educating community resources regarding ACT + to organize and provide on call and crisis coverage more
- General Physicians PC (Buffalo, NY)
- …In collaboration with team supervisors and managers; develop, implement and manage quality assurance programs to evaluate and improve patient interactions. ... college degree preferred. + 2-4 years' experience in medical office, training department, call center or customer service environment preferred. + Knowledge of… more