- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. + During the call , makes independent decisions to act outside of the protocol to transfer,… more
- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
- University of Rochester (Rochester, NY)
- …communication support services for patients of the University of Rochester Medical Center and its affiliates. Responsibilities include managing a high volume of ... inbound inquiries via phone, email, and electronic interfaces. Tasks involve scheduling appointments, resolving patient issues, responding to inquiries, handling billing questions, and providing basic technical support while adhering to established protocols.… more
- Cardinal Health (Albany, NY)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... internal equity considerations._ **Responsibilities:** Job Summary The Patient Financial Representative performs the functions of Patient Account Management for… more
- Goodwill of the Finger Lakes (Rochester, NY)
- …related field preferred. Minimum of three years experience in customer service and/or Call Center industry. Or an equivalent combination of education and ... SUMMARY: Provide outstanding customer service in a contact center operation, with proficiency in handling inbound & outbound calls for assigned account/contract.… more
- University of Rochester (Rochester, NY)
- …by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community. ... alarms. + Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area. + Obtains… more
- University of Rochester (Rochester, NY)
- …patient services. Maintains performance and quality standards based on established call center metrics, including turn-around times. Creates budget installment ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
- WM (West Babylon, NY)
- …+ Meets or exceeds service and operational standards established for the call center , including attendance, adherence, quality, productivity, safety, and ... a plus!** I. Job Summary As a customer service representative (CSR), you will interact with WM Customers via...services to increase revenue and retain at risk customers. II . Essential Duties and Responsibilities + Fields customer service… more
- Robert Half Accountemps (Rochester, NY)
- …payroll. * High school diploma required; bachelor's degree preferred. * Familiarity with call center operations and ability to handle inbound calls efficiently. ... Description We are looking for a skilled Recovery Representative I (Tier II ) to join our team in Rochester, New York. In this long-term contract role, you will… more
- Bank of America (Utica, NY)
- Client Services Representative II - Utica, NY- 2nd Shift Utica, New York **To proceed with your application, you must be at least 18 years of age.** Acknowledge ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Utica/Client-Services- Representative - II --Utica--NY--2nd-Shift\_25042571) **Job Description:** At Bank of America,… more
- Cardinal Health (Albany, NY)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... work experience preferred + 2-4 years of experience in a high-volume call center where communication and active listening skills have been utilized, preferred. +… more
- Canon USA & Affiliates (New York, NY)
- …all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. **Responsibilities** ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- Canon Business Process Services (New York, NY)
- …for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. Responsibilities ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- Albany Medical Center (Albany, NY)
- …Night (United States of America) Salary Range: $40,495.10 - $52,643.64 PHLEBOTOMIST II POSITION SUMMARY: A Phlebotomist collects specimens that will aid in the ... Phlebotomist PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an...day, evening or night shifts including weekends, holidays and on- call . While performing the duties of this job, the… more
- Stony Brook University (Stony Brook, NY)
- …English and Spanish. + Billing, Accounts Receivable, or Customer Service, or Call Center experience. + Familiarity with medical insurance benefits, demonstrated ... Patient Access Representative - Offsite Outpatient Ambulatory Surgery Center...state laws. **If you need a disability-related accommodation, please call the University Office of Equity and Access at… more
- Northwell Health (Melville, NY)
- …compassionate Director, Financial Services to lead and optimize our financial services call center operations. This pivotal role is responsible for overseeing ... a deep understanding of healthcare revenue cycle management, medical billing processes, and call center best practices. You will be instrumental in ensuring… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or ... or License preferred; + 5-8 years of experience in call center , quality control, quality assurance and/or...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- City of New York (New York, NY)
- …manner. Duties and responsibilities consist of working in a fast paced, busy call center environment; serving customers over the phones and communicating with ... be serving permanently in the title of Customer Information Representative or be reachable on the open-competitive list for...11101 Hours/Shift: 35 Hrs./M-F/ 9am to 5pm CUSTOMER INFORMATION REP - 60888 Qualifications 1. A baccalaureate degree from… more
- City of New York (New York, NY)
- …of other call takers working under similar conditions. CUSTOMER INFORMATION REP - 60888 Qualifications 1. A baccalaureate degree from an accredited college or ... Candidate must be serving permanently in the title of Customer Information Representative , or be reachable on the civil service list, Exam #1157/3043. The… more