- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
- University of Rochester (Rochester, NY)
- …communication support services for patients of the University of Rochester Medical Center and its affiliates. Responsibilities include managing a high volume of ... inbound inquiries via phone, email, and electronic interfaces. Tasks involve scheduling appointments, resolving patient issues, responding to inquiries, handling billing questions, and providing basic technical support while adhering to established protocols.… more
- Cardinal Health (Albany, NY)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …by delivering excellent customer-centered service providing information regarding services in a call center environment. + Responds to customers in a ... + Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) + Assists...a professional environment, preferably with Microsoft Office Products. + Call center experience preferred, not required. +… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
- Dal-Tile Corporation (Bethpage, NY)
- …service issues. **Primary Function and Scope** + Provides customer account management in a call center environment, which may include, but is not limited to, ... Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service...Diploma or GED equivalency required. + 3+ years of call center or customer service experience. +… more
- University of Rochester (Rochester, NY)
- …technical resource for the Customer Support Department. Responsibilities include telephone ( Call Center ) coverage, report printing, faxing and communicating ... are met. JOB RESPONSIBILITIES: - Serves as a member of the Call Center team. Answers telephone calls, providing routine information related to test results,… more
- University of Rochester (Rochester, NY)
- …Ambassador Blue Book. - Answer internal and external phone calls to the Medical Center . Assist caller or re-route call to the appropriate department. - Respond ... for patients, visitors and staff at 12 locations throughout the Medical Center . Exemplifying ICARE values as the first impression of URMC, Ambassadors function… more
- Molina Healthcare (Syracuse, NY)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
- University of Rochester (Rochester, NY)
- …patient services. Maintains performance and quality standards based on established call center metrics, including turn-around times. Creates budget installment ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
- Truist (Garden City, NY)
- …Office software products **Preferred Qualifications:** 1. Customer service experience in a call center environment 2. Financial services experience The annual ... and assist with minimizing bank losses by performing client verification on each call received. 3. Identify possible loan fraud and escalate for risk mitigation. 4.… more
- Canon Business Process Services (New York, NY)
- …for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. Responsibilities ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- Canon USA & Affiliates (New York, NY)
- …all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. **Responsibilities** ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- MTA (Long Island City, NY)
- …to complaints from the Customer Relations Unit. Assist in the daily operation of the call center and in the development of critical data for management decision ... with Paratransit operations. * Strong written communication skills. Staff Analyst: Staff Analyst II (TWU - OA- REP ): $80,071 - $89,179 Staff Analyst II… more
- Albany Medical Center (Albany, NY)
- …Responsibilities - Phlebotomist PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully ... day, evening or night shifts including weekends, holidays and on- call . While performing the duties of this job, the...workflow. Thank you for your interest in Albany Medical Center ! Albany Medical is an equal opportunity employer. This… more
- City of New York (New York, NY)
- …nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support ... and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for… more
- City of New York (New York, NY)
- …manner. Duties and responsibilities consist of working in a fast paced, busy call center environment; serving customers over the phones and communicating with ... candidate must be serving permanently in the title of Customer Information Representative or be reachable on the open-competitive list for Customer Information … more
- City of New York (New York, NY)
- … CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people of New ... is a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable… more
- Stony Brook University (Stony Brook, NY)
- …in English and Spanish. + Billing, Accounts Receivable, or Customer Service, Call Center experience. + Familiarity with medical insurance benefits, demonstrated ... medical terminology. + Previous experience as a patient access representative at a Medical Center is preferred....state laws. **If you need a disability-related accommodation, please call the University Office of Equity and Access at… more