- Olmsted Center for Sight (Buffalo, NY)
- Employment Opportunity Contact Center Agent Job Description: VIA is seeking Contact Center Agent (s) to work part time schedule. This position ... + Answer and document all incoming calls in accordance with Contact Center procedure + Learn contract specific protocols to facilitate performance goals… more
- NBT Bank (Utica, NY)
- Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers ... customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , social… more
- Kyndryl (Albany, NY)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** **Access Center Lead Agent - Hicksville, Long Island- OFFS** **Strength Through Diversity** Groundbreaking science. Advancing medicine. ... Healing made personal. **Job Title: Access Center Lead Agent ** The Lead ...desk and office activity, or functions as point of contact in the Supervisor's absence. **_Roles & Responsibilities:_** +… more
- Kelly Services (West Henrietta, NY)
- …tools/processes for next-level resolution needs. + Master the use of multiple contact center management systems/ agent desktop software solutions (eg, ... **Monday-Friday, 9:00 AM - 6:00 PM.** **Schedule:** + Our center is open from 7:50 AM - 9:00 PM...7, employees may be assigned a schedule within our center 's hours of operation (7:50 AM - 9:00 PM… more
- Aspen Dental (Albany, NY)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... desk and office activity, or functions as point of contact in the Supervisors absence. **Qualifications** + High School...while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more… more
- Intermountain Health (Albany, NY)
- **Job Description:** The RN in the Clinical Communication Call Center ensures a superior customer service experience for all who interact with the Clinical ... Communication Call Center . The RN provides consultation, education, and strategic guidance...incoming calls include receiving, triaging and responding to telephone calls/ contact from patients and family members. Outbound calls for… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...certificates in person, online or via mail. The Call Agent will also guide customers on how to check… more
- Customs and Border Protection (Ogdensburg, NY)
- …pages 41-43). If you have questions regarding your retirement coverage provisions, contact the CBP Retirement Operations Center at ###. Mandatory Prerequisite ... 1) to $137,000.00 (GS-13, Step 10). As a second-line Supervisory Border Patrol Agent (DPAIC), you will serve as a secondary administrative law enforcement officer… more
- Healthfirst (Enfield, NY)
- …outstanding customer inquiries and complaints within defined timeframes** + **Assist with Contact Center Operations (CCO) outbound campaigns on high volume days, ... functionality** + **Knowledge and experience with a traditional and/or omnichannel contact center with emphasis in the healthcare industry, may include but not… more
- Butler America (East Syracuse, NY)
- …International Company. GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented Customer Service Agent in our Customer Care Center to support our ... Call Center Customer Service Rep Location: East Syracuse, NY...because of a disability for any part of the employment process, please contact the Human Resources Department at… more
- Amazon (New York, NY)
- …real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational ... that harness the power of generative AI. Starting in 2024, the Innovation Center launched a new Custom Model and Optimization program to help customers develop… more
- Molina Healthcare (Buffalo, NY)
- …technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions ... & Digital Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …HEPPA filter to open mail * Interface with Passport applicants at Agency/ Center information and will-call counters. At the Information Station, ensure appointment is ... skills in connection with information given by the TDIS inquiry screens; contact customers by phone for verification of mailing address and/or data information.… more
- Guardian Life (New York, NY)
- …customer experience, and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Make sure all ... initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: Seasoned in guiding and… more
- Colgate-Palmolive (New York, NY)
- …extremely closely with the Global Consumer Affairs Technology team, our outsourced contact center and our GIT teams. **The Primary Responsibilities Include:** ... **Change Request Processing** + Work with contact center LSA and Global Consumer Affairs...an AI Enaber **Required Qualifications:** + Experience in Emplifi Agent Administration (experience with Salesforce or Zendesk may be… more
- Anywhere Real Estate (Rochester, NY)
- …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...to all parties. + Serve as the deal stakeholder's point-of- contact for agents and their clients through closing, which… more
- Guardian Life (New York, NY)
- …customer experience, and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Ensure all initiatives ... customer experience, and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Ensure all initiatives… more