- Olmsted Center for Sight (Buffalo, NY)
- Employment Opportunity Contact Center Agent Job Description: VIA is seeking Contact Center Agent (s) to work part time schedule. This position ... + Answer and document all incoming calls in accordance with Contact Center procedure + Learn contract specific protocols to facilitate performance goals… more
- NBT Bank (Williamsville, NY)
- Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers ... customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , social… more
- Zoom (Albany, NY)
- …teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent technologies is ... designers and operations. Responsibilities + Managing complex project portfolios for Zoom Contact Center , Virtual Agent , WFM, QM, and Agent Assist… more
- Suburban Propane (Syracuse, NY)
- …coordinates implementation of corrective measures + Performs system administration on configurations, contact center agent system, telephone logons, agent ... We're looking for a **Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and maintain data… more
- Navient (Albany, NY)
- …may arise. + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable ... our mission, read more below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer… more
- Kyndryl (Albany, NY)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Amazon (New York, NY)
- …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... Engineering, or equivalent work experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact … more
- Amazon (New York, NY)
- …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact … more
- Aspen Dental (Albany, NY)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... desk and office activity, or functions as point of contact in the Supervisors absence. **Qualifications** + High School...while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...certificates in person, online or via mail. The Call Agent will also guide customers on how to check… more
- Customs and Border Protection (Watertown, NY)
- …pages 41-43). If you have questions regarding your retirement coverage provisions, contact the CBP Retirement Operations Center at ###. Language Requirement: ... (GS-13, Step 10). As a first-line Supervisory Border Patrol Agent you will serve as a primary law enforcement...and sound law enforcement procedures; and develop and maintain contact with a network of informants. Qualifications You qualify… more
- Cayuse Holdings (Albany, NY)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and… more
- Cayuse Holdings (Albany, NY)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** $15.00-$17.00 ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project… more
- City of New York (New York, NY)
- …CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people of New York City by ... and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and through live chat… more
- Datavant (Albany, NY)
- …and life experiences to realize our bold vision for healthcare. The Outreach Agent is responsible for making outbound phone calls to assigned medical providers to ... following approved company and HIPAA guidelines. **You will:** + Contact assigned medical providers by phone + Use call...bring to the table:** + 1 year of Call Center experience, outbound call and/or sales call experience strongly… more
- Healthfirst (Enfield, NY)
- …on outstanding customer inquiries and complaints within defined timeframes + Assist with Contact Center Operations (CCO) outbound campaigns on high volume days, ... and functionality + Knowledge and experience with a traditional and/or omnichannel contact center with emphasis in the healthcare industry, may include but not… more
- Healthfirst (NY)
- …and achieving goals. + Knowledge and experience with a traditional and/or omnichannel contact center with emphasis in the healthcare industry, may include but ... to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general. + Experience navigating multiple technologies including a… more
- Amazon (New York, NY)
- …end-to-end solutions using technologies that span multiple contact center subdomains (eg omnichannel engagement, agent experience, analytics, workforce ... more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across… more
- Amazon (New York, NY)
- …real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational ... that harness the power of generative AI. Starting in 2024, the Innovation Center launched a new Custom Model and Optimization program to help customers develop… more