- Pearson (Albany, NY)
- **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson ... employees to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous,… more
- City of New York (New York, NY)
- …for OMB and be an agile problem solver providing a high-level of customer service to OMB staff. The analyst will contribute to improving IT operations and ... Service Desk Operations JOB TITLE: One (1) Assistant Analyst / Analyst CONTROL CODE: OTH-25-01 SUMMARY: The Mayor's...to ensure issues have been resolved and provide excellent customer service . DESIRED SKILLS: - Working foundational… more
- CAI (Albany, NY)
- …a week). **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical ... Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634...associates and vendors, and providing the technical support and customer service needed to solve requests. This… more
- New York State Civil Service (Albany, NY)
- …Help desk duties including troubleshooting, resolving user issues, and providing customer service .Competitive Qualifications:You must be currently reachable on ... Agency State Comptroller, Office of the Title Business Systems Analyst 1, SG-18, Business Systems Analyst TR...efficiency and effectiveness of the system, business process, or product/ service to fulfill the business requirements (eg, Data Flow… more
- Palo Alto Networks (New York, NY)
- …team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst , you'll act as the front line of communication between ... **Job Summary** Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a...such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst… more
- Rochester Institute of Technology (Rochester, NY)
- …including ITS, the Service Center Analyst will provide best-in-class service with a high degree of customer satisfaction for technical and operational ... in a professional and timely manner. The Service Center Analyst will: + Provide customer support for the RIT community via multiple methods of intake, while… more
- Capgemini (New York, NY)
- **Job Title:** Service Management Consultant - ServiceNow Business Analyst **Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City ... area; Atlanta, GA** **Travel:** 25% **Job Description:** The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical… more
- Capgemini (New York, NY)
- **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM **Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New ... by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst -… more
- Oracle (Albany, NY)
- …deliver service and support that represents the highest level of customer service and quality. To do this, the analyst will: + Provide world class ... or Military Spouse new to corporate experience preferred Department Description: The Customer Service team provides unique services and support to internal… more
- UKG (Albany, NY)
- …drives retention, adoption, and advocacy. Role Overview We are seeking a data-driven, customer -obsessed Principal Customer Experience (CX) Analyst to join ... experience. + Minimum 3-5 years applying customer experience (CX) frameworks, customer journey mapping, or service design methodologies in a professional… more
- Stony Brook University (Stony Brook, NY)
- …highly motivated, detail-oriented, investigative thinker with a strong commitment to customer service . The incumbent will possess superior communication skills, ... Senior Analyst **Required Qualifications (as evidenced by an attached...comparable business intelligence software. **Brief Description of Duties:** The Analyst is responsible for performing specialized analytical duties in… more
- Stony Brook University (Stony Brook, NY)
- Business Analyst /Senior Business Analyst **Business Analyst ** **Required Qualifications (as evidenced by an attached resume):** Bachelor's degree (foreign ... in a business analysis, project management or a similar role. Experience in a customer facing role within a financial, HR or similar department. Experience in Higher… more
- Capgemini (New York, NY)
- **Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain **Location:** ... US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst (SME) -… more
- City of New York (New York, NY)
- …Multi-civil title recruitment strategy: Open to candidates who are permanent in the civil service title of Staff Analyst and the comparable titles of Procurement ... collaborates closely with Bureau of Government Affairs, Bureau of Customer Support, and the Bureau of Communications to ensure...LIMITED TO: - Post - Open to Permanent Staff Analyst or other similar civil service titles… more
- MTA (New York, NY)
- Cybersecurity Analyst SOC Levels 3-5 Job ID: 9687 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: IT ... Security Date Posted: Sep 19, 2025 Description Job Information Job Title: Cybersecurity Analyst SOC Levels 3-5 Salary Range: Level 3: $95,929 - $127,050 Level 4:… more
- New York State Civil Service (Schenectady, NY)
- …for day-to-day field staff, lottery customers and sales agents for operational and customer service issues. * Evaluate performance data to preemptively identify ... for transfer under Section 70.1, 70.4 or 52.6 of the Civil Service Law.ORNon-Competitive Minimum Qualifications: Business Systems Analyst Trainee 1: Four… more
- MTA (Brooklyn, NY)
- Transit Management Analyst Series Job ID: 12956 Business Unit: New York City Transit Location: Brooklyn, NY, United States Regular/Temporary: Regular Department: NYC ... Date Posted: Sep 11, 2025 Description Title: Transit Management Analyst Series First Date of Posting: 09/05/25 Last Date...due dates are met; handle correspondence and manage the Customer Relations Management system for all MOW subdivisions, which… more
- Saratoga Hospital (Saratoga Springs, NY)
- …organizational standards, policies, and procedures. + Responds promptly and thoroughly to customer needs in alignment with established Service Level Agreements ... Analyst Capacity Management Salary Range: $28.88-$47.41/hr based on...by taking ownership and demonstrating personal responsibility for exceeding service expectations. Sets a positive example to peers, coworkers,… more
- CUNY (New York, NY)
- …verbal and written communications skills. + Strong attention to details with a customer service focus. + Proficiency in Microsoft 365, including Teams, Word, ... HR Data and Reporting Analyst (Business Data & Reporting Analyst ...from FLSA. This job is in CUNY's Classified Civil Service . The full specification is available on our web… more
- SUNY Geneseo (Geneseo, NY)
- …skills + Ability to manage and complete work independently + Provide outstanding customer service and teamwork + Excellent communication skills + Demonstrated ... Lead Programmer Analyst Bookmark this Posting Print Preview | Apply...for in-house and third-party application. - Configure applications per customer requirements. -Troubleshoot problems. -Manage vendor support. -Daily operational/admin… more