- Compass Group, North America (New Hyde Park, NY)
- …Come for the job, stay for the career. We are Canteen. **Job Summary** ** Director , Customer Experience ** **Location:** NY, CT, NJ Markets **Reports to:** ... Senior Leadership The Director , Customer Experience plays a critical role within Coffee Distributing Company's (CDC) Account Management Team, leading… more
- UKG (Albany, NY)
- …About the Role We are seeking a strategic, data-driven leader to serve as the Director of Customer Experience Intelligence (CXI). This role will be ... driving digital engagement, AI-driven personalization, or automation programs that improve customer experience and retention. + History of applying intelligence… more
- Capital One (New York, NY)
- Sr Director , Product Management - Customer Experience Foundations Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... our industry. **About the Team** **The mission of the Customer Experience Foundations (CXF) team is to...associated governance routines, to measure and manage our digital experience over time** **As Sr Director on… more
- Mastercard (New York, NY)
- …for all. Overview The Mastercard, Dynamic Yield Sales team is looking for a Sales Director to drive our customer experience strategy forward by consistently ... innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical,… more
- City of New York (New York, NY)
- …Management and Executive Director to improve internal and external customer experience by recommending, implementing, and communicating process improvements. ... Job Description The Deputy Director of Facilities & Office Services will be...needs, reduce costs, streamline processes, and improve efficiency and customer service; monitoring operations to ensure adherence to service… more
- Celestica (New York, NY)
- …revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary ... to all subordinate staff involved in support of each customer under the director 's ownership. This includes...and taking actions to rectify these items prior to customer requests. **Knowledge/Skills/Competencies** + Relevant experience in… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …into actionable strategies that enhance market access, drive growth and improve customer experience across all Regeneron brands. The individual will require ... Regeneron is seeking a Director , Customer Insights - Market Access...+ BA/BS required + 12+ years of pharmaceutical/biotech commercial experience (or 10+ years with MBA/MS), in roles of… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- **Job Overview:** The Director , Customer Engagement Platforms (CEP) will be responsible for overseeing the development, implementation, and optimization of ... Director for Engagement and insights Excellence, the Director will manage the Customer Engagement Platform...a related field required. + Advanced degree or equivalent experience (at least 8 years' experience in… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- Regeneron is seeking an Associate Director , Customer Insights, Immunology (Nasal Polyps and Eosinophilic Esophagitis) to join our team! **In this role, a typical ... day might include:** The Associate Director , Customer Insights, Immunology (Nasal Polyps and...+ Minimum BA/BS with 10 years of pharmaceutical/biotech commercial experience (or MBA/MS with 7+ years), in roles of… more
- Capital One (New York, NY)
- …deployment pipeline lifecycle + Demonstrate excellent judgment with managing operational risk with customer experience + Set the vision and strategy that is ... Director , Product Management, Developer Experience -...One. This role advocates for the needs of the customer to inform the platform roadmap ensuring the capabilities… more
- Merck (Albany, NY)
- …ensuring reliability, data quality, and user adoption to give a best-in-class customer experience + Lead root-cause analysis for system-related customer ... treatment of diseases in animals. We are seeking a Director , Customer Support Services to provide strategic...to document, plan, market, and execute programs. **Required Skills:** Customer Experience (CX), Customer … more
- Wolters Kluwer (New York, NY)
- …development and implementation of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention ... well. **About the Role:** We are looking for a Director of Customer Success to lead a...Sales, Product, Marketing, and Support to ensure a seamless customer experience . + Lead, mentor, and grow… more
- UKG (Albany, NY)
- …do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end ... do you. **About the team:** UKG is seeking a Director of Sales for our Enterprise sales organization. At...annual revenue goals for UKG's Pro, Dimensions, and Ready customer base (2,500+ employees) across the Services & Distribution… more
- Lumen (Albany, NY)
- …that informs customer -centric decision-making across marketing, product development, and customer experience initiatives. This role serves as the enterprise ... the world and shape the future. **The Role** The Director of Customer Insights is a strategic...Partner with cross-functional teams (eg, Marketing Analytics, Audience Management, Customer Experience , Product, and Sales) to embed… more
- Mastercard (Harrison, NY)
- …and customer satisfaction. * Continuously seek opportunities to optimize customer experience and performance through tailored strategies and actionable ... and governments realize their greatest potential._ **Title and Summary** Director - Customer Engagement and Performance Overview:...recommendations. All About You: * Proven experience in issuer card operations, customer relationship… more
- New York Power Authority (White Plains, NY)
- Director Customer Business Development Location: White Plains, USAlbany, US **Summary** Applies knowledge of market needs, business development, and customer ... Degree is preferred. + Minimum of 7 years energy experience with specific emphasis on customer engagement/account management is required. + Minimum of 3 years… more
- Trellix (Albany, NY)
- **_Job Title:_** Senior Director , Customer Marketing **About** **Trellix:** **Trellix, the trusted CISO ally, is redefining the future of cybersecurity and ... of progressive experience in marketing with a focus on intentional customer engagement. **_Company Benefits and Perks:_** We believe that the best solutions are… more
- Pixalate, Inc. (New York, NY)
- Sr./ Director of Customer Success Employment Type: Full Time Location: NYC Minimum Experience : Mid Level Salary: $150k About the Company Pixalate is a ... (or equivalent experience ) + 6+ years of experience in client-facing AdTech customer success, technical account management, and/or technical sales roles at… more
- American Express (New York, NY)
- …American Express. The Customer Growth Analytics team is currently hiring a Director who will lead the team responsible for MM Card cross-sell and engagement ... our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and… more
- Humana (Albany, NY)
- …+ Partner with marketing, data science, engineering, other platform teams, and customer experience teams to deliver scalable and secure AEP solutions. ... Management Conceives of, develops, delivers, and manages products for customer use. The Director , Product Management requires...of Product Management with deep knowledge of the Adobe Experience Platform (AEP) ecosystem. As a Director ,… more