- University of Rochester (Rochester, NY)
- GENERAL PURPOSE: Works directly with hospital patients and their families in the Emergency Department to address any concerns, special needs or care issues. ... challenging healthcare environment **JOB DUTIES AND RESPONSIBILITIES:** 1. Ensures patient family experience is satisfactory: Investigates and resolves… more
- Ellis Medicine (Schenectady, NY)
- … privacy, maintains confidentially and displays non-judgmental behavior. + Recognizes potential patient / family relations problems and communicates them to ... communication with peers and other members of the health care team. + Communicates patient / family needs to appropriate staff. And escalate if needed to next… more
- University of Rochester (Rochester, NY)
- …team. 4. Performs service recovery and escalates complaints appropriately through unit leadership and Patient and Family Relations as needed. 5. Serves as an ... patient 's hospital experience and is dedicated to the delivery of patient and family centered care. Provides exceptional customer service, offering emotional… more
- Mount Sinai Health System (New York, NY)
- …and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as needed. 6. Demonstrates caring, respect, ... of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient...Using a lens of equity in all aspects of patient care delivery, education , and research to… more
- Trinity Health (Syracuse, NY)
- …with MD's, MD office staff, employees,outside vendors, patients, and patient representatives. EDUCATION , TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:This ... of medical office or customer service experience. Participates in orientation, patient access trainingprogram and continuing education . Updates and maintains… more
- Mount Sinai Health System (New York, NY)
- … family members who have concerns and escalates to Clinical Nurse Manager/Associate Director of Nursing/designee or Patient Relations as needed. 5. ... of the mission, vision, goals and objectives of the department , throughout the clinical service and individual patient...trust. 4. Incorporates ethical principles into decision making for patient and family in collaboration with the… more
- Arnot Health (Elmira, NY)
- …for the entire hospital. ** 5. Is responsible to process requests for admission of Emergency Department patient at the request of nursing or medical staff. ... certificate. ** 2. Treats all information relative to the patient or family as confidential information, which...Will be crossed trained to be able to cover Emergency department patient access representative.… more
- Mount Sinai Health System (New York, NY)
- …and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as needed. + Demonstrates caring, respect, compassion, ... of disease. + Communicates effectively and professionally with patients, family , and all members of the Interdisciplinary Patient...Using a lens of equity in all aspects of patient care delivery, education , and research to… more
- Mount Sinai Health System (New York, NY)
- …escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed. 6. Demonstrates caring, respect, compassion, ... prevention of disease. 8. Communicates effectively and professionally with patient , family and all members of the...Using a lens of equity in all aspects of patient care delivery, education , and research to… more
- Guthrie (Binghamton, NY)
- LPN - Emergency Department Full Time Night $15k...Assists with health education of patients and family , utilizing patient education resources. ... working at the full scope of your license. Our Emergency Department averages 120 patients/day and care... Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic… more
- Mount Sinai Health System (New York, NY)
- … family members who have concerns and escalates to Clinical Nurse Manager/Associate Director of Nursing/designee or Patient Relations as needed. + ... clinical competence in area of nursing practice assigned. + Emergency Department nursing experience required. + Licensed...Using a lens of equity in all aspects of patient care delivery, education , and research to… more
- University of Rochester (Rochester, NY)
- …1557 Regulations and Hospital policy. + Works cooperatively with the Patient and Family Relations Department to determine if patient complaints ... safety concerns. These data are reported to the Chief Executive Officer, Medical Director , Medical Staff committees...are meeting regulatory requirements for QAPI activities. + Provides education , coordination and support to department QA… more
- University of Rochester (Rochester, NY)
- …LPN and/or bedside nurse. Responds to other areas when called/paged. **Ensures patient family experience is satisfactory** : Investigates and resolves ... care issues. Works directly with hospital staff to solve patient and family problems. Meets/Interviews one on...with patients, families or visitors helping them understand the department system/ patient flow and listen to any… more
- Guthrie (Binghamton, NY)
- …Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, ... & Cert: High school graduate/GED or equivalent BLS required Experience: Previous customer/ patient relations experience preferred Minimum 2 years of experience as… more
- Guthrie (Binghamton, NY)
- …Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, ... High School Diploma or equivalent is required. Experience: + Customer/ patient relations experience required (preferably in a...rendered. + Performs the function of Health Information Management department after hours. + Participates in ED … more
- Guthrie (Corning, NY)
- …professionally with various publics as evidenced by customer/client satisfaction. 2. Provide patient and family education on specific requirements of ... satisfaction surveys. c) Educational methods are adapted to meet patient and family education needs....practices of applicable, entity facilities and Guthrie Corning Hospital Emergency Room & Registration Department specific policies,… more
- Mount Sinai Health System (Elmhurst, NY)
- …Sinai Health System team by: + Using a lens of equity in all aspects of patient care delivery, education , and research to promote policies and practices to allow ... **Job Description** The Employee and Labor Relations Representative supports most Labor/Employee Relations initiatives and daily operations, including assisting… more
- Crouse Hospital (Syracuse, NY)
- …receive and handle patients in a courteous, professional manner. + Promote favorable patient relations while maintaining patient confidentially at all times. ... + Develop and conduct programs for enhancing patient relations . + Coordinate office and hospital...its fullest capacity. + Review WRVUs with physicians and Executive Director to determine provider bonus eligibility… more
- University of Rochester (Rochester, NY)
- …or community-based agencies, opportunities for office based procedures, and patient education /counseling intended to maintain or restore physical/emotional ... Responsibilities **Primary Care Network (Bushnell's Basin Family Medicine & Med-Peds) Nurse Practitioner / Physician...and become part of an interdisciplinary team that provides patient care utilizing the Patient Centered Medical… more
- Mount Sinai Health System (New York, NY)
- …Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager, Investigational Review Board or Patient Relations as needed. + Demonstrates caring, respect, ... of disease. + Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient...Using a lens of equity in all aspects of patient care delivery, education , and research to… more