- Sprinklr (New York, NY)
- …& documenting of all support service desk activities and managing the overall day-to-day IT Helpdesk function + Act as an escalation point for unresolved issues, ... smooth running of live events (onsite and virtual) + Review and report IT Helpdesk ticketing system metrics to IT leadership, suggesting necessary changes or… more
- Regeneron Pharmaceuticals (Troy, NY)
- …support, plus oversight of daily operational activities. + Define, implement, and lead IT /OT infrastructure architecture, with a focus on hyper-converged ... The Associate Director of IT Operations ( IT /OT) ensures the reliable...infrastructure, including data integrity and disaster recovery planning. + Lead and mentor a diverse technical team and run… more
- Conax Technologies (Buffalo, NY)
- …Administer Active Directory, Group Policy, Office 365, telephony, and conferencing tools + Lead and support IT projects focused on automation, scripting, and ... system improvements + Provide helpdesk support for on-site and remote staff; participate in...+ Collaborative and innovative work culture + Opportunity to lead impactful IT projects + Commitment to… more
- Alaant (Glens Falls, NY)
- …and handle user account administration in Active Directory. + **Team Leadership** **:** + Lead and mentor the IT support team, ensuring needed resources are ... the Capital Region. They are seeking an individual to lead and manage a team for their Tier 1...a team for their Tier 1 and Tier 2 helpdesk . Great benefits and work/life balance!** **Hours and Benefits… more
- TEKsystems (New York, NY)
- …aspects of this position. A good understanding and working experience with IT systems, servers, networks, security computers, mobile devices, tech products and ... corporate and residential settings. * Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution. * Train users on… more
- Capgemini (NY)
- **Job Title:** Technology Manager-EUC Lead **Location:** New York, NY (located near Penn Stations South) **Hybrid Work Schedule:** Will be required to work on site ... are seeking a tech savvy EUS (End User Services) Lead who is excited about the latest Automation and...3-5 years of experience with large scale operations for IT field work Superior customer service and people skills… more
- Lumen (Albany, NY)
- …Basic Qualifications: + Required - Cisco CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience. ... timely resolution. Technicians utilize tools like SolarWinds and Web Helpdesk to monitor and isolate Layer 2/3 issues across...issues and coordinate service restoration. + Participate as a Lead or Subject Matter Expert (SME) in customer meetings,… more
- Access: Supports For Living (Middletown, NY)
- …clinical and administrative teams. IT Governance, Risk & Compliance + Lead IT governance efforts including data privacy, system access, vendor management, ... system improvements, and technology investments. Infrastructure & Technical Operations + Lead the organization's IT infrastructure, including networks, servers,… more
- City of New York (New York, NY)
- …Reporting directly to the Chief Information Officer, the Executive Director will lead efforts to deliver exceptional, customer-focused IT services by developing ... and maintaining comprehensive operating procedures across Helpdesk and Application units. This role is responsible for supporting the continuous availability,… more
- The Research Foundation for SUNY (Albany, NY)
- …+ Maximize effectiveness and minimize costs related to enterprise-wide IT applications. Develop and encourage strong collaborative working relationships with ... current and future business objectives. + Collaborate with the IT leadership team to define and execute the ...standards while coaching the team to these standards. + Lead a team of business analysts and application developers,… more
- NYU Rory Meyers College of Nursing (New York, NY)
- …creating diagrams and documentations, Experience training customers or staff, Understanding of IT Operations and utilizing HelpDesk , 3- 5 years administering and ... on security log review and incident escalation. The role will lead technical remediation efforts, ensuring high availability, security, and scalability. Working… more
- CUNY (New York, NY)
- …functions, including enterprise systems, cybersecurity, academic and research computing, helpdesk support, infrastructure, data analytics, and IT governance ... bargaining environments and shared governance structures. + Experience leading IT modernization, digital transformation, and information security initiatives. +… more
- Duolingo (New York, NY)
- …how our product is built. As Duolingo's Head of Security, you will lead a high-leverage organization spanning Platform Security and Compliance. You'll set strategy, ... for endpoint management/MDM, identity/SSO/MFA, fleet security, SaaS administration, and helpdesk + Modern application security leadership and mobile-app security… more
- City of New York (New York, NY)
- Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency ... and ability to achieve results are valued. All managers lead teams and/or lines of service, assuming increasing levels...responsibility: - At least 3-5 years of experience as IT support specialist, system analyst, technical admin or an… more