- The Hartford (NY)
- …- ST10JN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every ... team as we help shape the future. The Hartford Insurance , founded in 1810, is a well-established insurance...guides all our actions, placing the customer at the center of everything we do. Our team fosters open… more
- Healthfirst (NY)
- …degree or higher from an accredited institution. + Extensive work experience including inbound and outbound call center with telemarketing responsibilities ... **Duties and Responsibilities** + Handling inbound and outbound calls to and from customers...Services at home. + Documents all incoming/outbound calls under call tracking in Salesforce + Documents all outcomes in… more
- US Bank (New York, NY)
- …CST. The schedule will consist of two evening shifts and three day shifts. As a Call Center Customer Service Collector, you are the first point of Contact for ... + Interacting with a wide variety of customers, receiving inbound calls as well as using an outbound dialer...Pension Plan **What is it like to be a Call Center Customer Service Collector** - https://www.youtube.com/embed/mDFks9QxNvA… more
- DePaula Chevrolet, Inc (Albany, NY)
- …or to jump start your career in the automotive industry? Do you have scheduling or call center experience that you'd like to apply to something with more earning ... 8am-5pm NO PHONE CALLS PLEASE Responsibilities: + Handle all inbound phone appointments and inquiries + Make outbound calls...Salary plus Monthly Commission + Medical, Vision, and Dental Insurance + Life Insurance + Paid Holidays… more
- Trustmark (Albany, NY)
- …**About the role** Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer ... to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key… more
- DePaula Chevrolet, Inc (Albany, NY)
- …Friday 9am-6pm/Saturday 8am-5pm NO PHONE CALLS PLEASE Responsibilities: + Handle all inbound phone appointments and inquiries + Contact customers via email, phone, ... Benefits: + Weekly Salary plus Monthly Commission + Medical, Vision, and Dental Insurance + Life Insurance + Paid Holidays + Paid Vacation and Sick Time + Paid… more
- Travelers Insurance Company (Albany, NY)
- …degree from an accredited four-year college or university. + Prior call center and sales experience. + Personal Insurance product knowledge + Strong verbal ... **Target Openings** 10 **What Is the Opportunity?** As an Insurance Advisor Trainee, you will learn to serve as...outbound calls in both Spanish and English, in a call center environment. + Positively represent InsuraMatch,… more
- Delaware North (Amherst, NY)
- …computers with strong typing skills and the ability to multi-task + Able to use call center software and tools + Experience working in customer service or the ... hiring a full-time Reservation Agent to join our Reservation Center team in Amherst, New York . As a...Sales Agent, you will handle a high volume of inbound calls from future guests who wish to make… more
- Spectrum Health and Human Services (Orchard Park, NY)
- …+ Answer inquiries and offer valid information as needed + Minimize call duration without compromising quality. + Maintain HIPAA compliance to protect individuals' ... to the appropriate person. + Manages high volume of inbound phone calls for various locations; always identifies self...+ Attend meetings onsite and offsite as assigned. + Insurance verification for Medicaid and Commercial payors + Other… more
- Robert Half Accountemps (Albany, NY)
- …opportunity for an Auditor based in Albany, New York. This role primarily functions in the call center industry, with the main task of handling inbound calls ... provide clear and concise information to customers * Handle inbound calls, ensuring a detail-oriented and friendly demeanor at...strategies * Uphold the standards and protocols of the call center industry. Requirements * Proven experience… more
- The Hartford (Clinton, NY)
- …resident state is required. + 2+ years of Property & Casualty experience is preferred. Call center experience valued + Strong sales acumen with the ability to ... make a difference and are proud to be an insurance company that goes well beyond coverages and policies....9:30 am - 6:00 pm MST RESPONSIBILITIES: + Take inbound phone calls on warm leads (no cold calling),… more
- TEKsystems (Rochester, NY)
- …as needed. -Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability. -Utilizes ... our customers by responding to a high level of inbound customer calls, inquiries and requests which may require...by customers. -Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- Cardinal Health (Albany, NY)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... to provide order status updates to achieve first time call resolution + Interpret the meaning of insurance...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …by delivering excellent customer-centered service providing information regarding services in a call center environment. + Responds to customers in a ... computer in a professional environment, preferably with Microsoft Office Products. + Call center experience preferred, not required. + Strong analytical and… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... our customers by responding to a high level of inbound customer calls, inquiriesandrequests which may require research and...customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- City of New York (New York, NY)
- …Corrective Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist performance using a contact ... a standardized tool to a statistically valid sample of inbound and outbound calls be responsible for compiling the...communication skills, strong analytical and problem-solving skills, knowledge of Call Center operation and the ability to… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, ... application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -...standardized tool to assess a statistically representative sample of inbound and outbound contacts (including calls, texts, and chats).… more
- Northwell Health (Melville, NY)
- …Description Manages patient calls to the Health System's enterprise-wide centralized call center . Assists with appointment scheduling, messaging physicians (test ... phone to provide best-in-class patient experience through the Health System's centralized call center . Performs a variety of technical service/support duties… more
- Northwell Health (Melville, NY)
- …low complexity patient calls to the Health System's enterprise-wide centralized call center . Assists with appointment scheduling, messaging physicians (test ... best-in-class patient experience via phone through the Health System's centralized call center , handling lower complexity technical service/support duties and… more
- Solvay Bank (Syracuse, NY)
- …our workplace. Consider an exciting opportunity as part of our customer relations call center team. Customer Relations Specialist Our customer relations staff ... inspire new business, while also cross selling when appropriate on inbound calls. Customer Relations Specialists advise customers on financial services, collaborate… more