- SPECTRUM (Staten Island, NY)
- …development and implementation of a Territory Plan (under the instruction of the Sales Manager ) which is designed to expand the customer base within their ... through a variety of prospecting tactics and working every lead from initial contact to sale. The AE is...consistently support all efforts to simplify and enhance the customer experience Place orders through order management software. Work… more
- Comcast (New York, NY)
- …to the Senior Manager , Customer Success , we are seeking a Lead Customer Success Manager to oversee a strategic portfolio of accounts ... responsibilities to ensure the retention, growth, and satisfaction of our clients. As a Lead Customer Success Manager , you will serve as a subject matter… more
- Latham, The Pool Company (Latham, NY)
- …join a team that makes a difference? A little about the position: Job Summary The Customer Success Lead will ensure our customers recognize the highest value ... and brands (sub brands). + Work with Community manager and builders to support improvement in NPS reviews....and respect. Some Important Information for you: Position Title: Customer Success Lead Location: Latham… more
- NTT America, Inc. (Albany, NY)
- …Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and highly strategic ... team, they serve as a thought leader within the Customer Success department, contributing to process improvements...with other CSMs, fostering a collaborative culture focused on customer -centric solutions and continuous improvement. + Lead … more
- Justworks (New York, NY)
- Program Manager , Customer Success and Retention New York, New York Apply Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great ... successful, and empowered from day one. We're hiring a Customer Success & Retention Program Manager...CSMs, Specialists, and Support engage and retain customers. + Lead retention and success programs including: first-year… more
- LiveRamp (New York, NY)
- …service product, and operations to ensure client needs are being met. The Live/Insights Customer Success Manager should be client obsessed, be highly ... able to work collaboratively within cross-functional project teams. **Role Description** The Live/Insights Customer Success Manager is key to ensuring our… more
- Amazon (New York, NY)
- …Coach, mentor, and develop your team. A day in the life * Participate in an Customer Success Manager interview loop and debrief for 1-4 Candidates. * Coach ... long-term strategic impacts on customers and businesses? As a Manager , Customer Success Management on... Management on the Household Essentials team, you will lead a team of Customer Success… more
- Proofpoint (Albany, NY)
- …and self-motivated individual to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize ... from their partnership with us. + Create and maintain Customer Success Plans (CSP) for each of...the team + Ability to identify company needs for customer initiatives and lead those initiatives across… more
- Persado (New York, NY)
- …Places To Work in 2021, 2022 & 2024. What We Are Looking For As a Senior Customer Success Manager , you will partner with customers to drive value through ... engagement and adoption of Persado, serving as the lead day to day contact for Fourtune 500 Enterprise...and flexible. + 6-8 years of relevant experience in Customer Success , Program Management, or Account Management… more
- SHI (Albany, NY)
- …you need to thrive - in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention and growth of SHI's ... Cisco Support Services & Software business. The Customer Success Manager will work...issues, position services, and track service engagements + Take lead and execute on tracking customer `s true-forwards… more
- IBM (New York, NY)
- **Introduction** A Customer Success Manager Architect (CSM) focused on Artificial Intelligence (AI) in IBM means a career where you're helping clients fully ... IBM's products and services. **Your role and responsibilities** The Customer Success Manager AI role...offerings. * Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop… more
- IBM (New York, NY)
- **Introduction** A Customer Success Manager Intern (CSM) focused on IBM solutions means a career where you're helping clients fully realize the value of ... clients to invest in IBM's products and services. **Your role and responsibilities** A Customer Success Manager Brand Specialist Intern role in IBM has… more
- MongoDB (New York, NY)
- …Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Senior Customer Success Manager role have a passion for ... candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or...drive growth 3+ quarters out across your portfolio + Lead in-person executive business reviews for strategic customers in… more
- Datavant (Albany, NY)
- …to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer ... for our customers. This role includes responsibilities for Customer Success outcomes (eg, value realization, ...customer stakeholders + Seasoned strategic program and project manager focused on connect the dots thinking that puts… more
- LiveRamp (New York, NY)
- …Customer Success team, while sharing best practices in Customer Success + Effectively identify and lead cross-functional initiatives to improve the ... forefront of rapidly evolving compliance and privacy requirements.** Are you a seasoned Customer Success leader seeking a high-impact role? Do you thrive scaling… more
- Cengage Group (New York, NY)
- …where needed to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations for continuous improvement, ... towards sales goals. Builds mitigation plans where needed. + ** Customer success initiatives** : Leads and drives...+ Strong communication skills, written and verbal to effectively lead teams and engage customers + Ability to collaborate… more
- Sprinklr (NY)
- …more about our culture here: The Sprinklr Way. **Job Description** As a **Technical Success Manager (TSM) - Core** you will be a trusted advisor responsible ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management… more
- Amazon (New York, NY)
- Description As a Customer Success Manager , you'll help grow footwear brands for Zappos on Amazon. You'll manage brand relationships, develop business plans, ... experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success , Account Management, Management Consulting and/or relevant… more
- Confluent (Albany, NY)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in ... driving customer success , retention, and subscription expansion within...different perspectives. And we make space for everyone to lead , grow, and challenge what's possible. We're proud to… more
- MongoDB (New York, NY)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... doing** People Leadership + Recruit, mentor, develop and directly lead individuals on the CSM team assigned to the...with 1-2 years of management experience, preferably in a customer success or account management capacity +… more
