- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge and progressive… more
- City of New York (New York, NY)
- …and information technology systems for researching the answers to questions in a customer service , help desk or public information capacity; or 3. A four-year ... and information technology systems for researching the answers to questions in a customer service , help desk or public information capacity may be substituted on… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides ... service for customers and business partners while responding in...requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9… more
- Bassett Healthcare (Hamilton, NY)
- …administrative support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing ... provides orientation as requested by supervisors for new employees.* Assigns daily agent assignments for telephone queues in either Amtelco or Cisco, as appropriate.… more
- City of New York (New York, NY)
- …Internet Protocol (VoIP) systems throughout the agency, as well as serve as a service desk support agent onboarding and offboarding users. TELECOMMUNICATIONS ... voice telecommunications (telephone, radio, microwave, fiber optic and cellular service ) telecommunications technology, electronics, physics, and/or planning and analysis… more