- Insight Global (Melville, NY)
- Job Description * Leadership & Oversight: ○ Manage a team of 8+ service desk professionals, including a supervisor and team lead. ○ Oversee day-to-day operations ... process optimization. ○ Champion the adoption of AI agents and automation within the service desk . * Service Management: ○ Oversee IT Service Management… more
- Robert Half Technology (Woodbury, NY)
- …to correct problems identified. Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person ... in operation. Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis. Be on call for after-hours… more
- Marriott (New York, NY)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more
- Catholic Health Services (Roslyn, NY)
- …positive experience from the moment they arrive at the practice. The Front Desk Manager will also streamline operations and implement efficient workflows, while ... Overview The Front Desk supervisor will oversee and lead the front...best practices. Foster a culture of excellence and customer service among the team. + Set clear expectations and… more
- FirstLight Fiber (Albany, NY)
- Summary: We are seeking an experienced and proactive Help Desk Manager to lead our IT support Team. This individual will oversee a small but highly capable team ... directly to the Director of IT Operations. The Help Desk Manager will be responsible for ensuring...check-ins and team meetings to review performance, priorities, and service quality. + Oversee day-to-day help desk … more
- Public Consulting Group (Albany, NY)
- …conducting root cause analyses, classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and ... marital, civil union, or domestic partnership status, past or present military service , citizenship status, family medical history or genetic information, family or… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Day Shift - Thursday and Friday Days Off **Position Summary** At Stony Brook Medicine, a **IT Service Desk Technician** at ... applications necessary for Patient Care. **Duties of a IT Service Desk Technician at the Help ...customers or departments and reporting/escalating issues with supervisor or manager . Report changes to policy or procedures and submit… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...in a timely manner, as assigned. Serve as project manager and liaison for various initiatives, as necessary, across… more
- Robert Half Technology (Glens Falls, NY)
- Description We are looking for an experienced Help Desk Manager to oversee and lead our IT support operations in Glens Falls, New York. This role involves ... managing a team of help desk professionals, ensuring high-quality service delivery, and providing exceptional support to executives and staff alike. The ideal… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …Lead Front Desk /Room Reservation Clerk Department: Hotel Operations Reports To: Front Desk Supervisor/ Front Desk Manager FLSA Status: Non-Exempt Status: ... might have. Responsible for working directly with the Front Desk Manager in creating a great work...in creating a great work environment with superior guest service for the hotel. Also understanding structures and systems… more
- Cayuse Holdings (Albany, NY)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** ... $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ...one year + Paid Time Off **Reports to: Delivery Manager ** **Working Conditions** + Professional remote office environment. +… more
- Saratoga Casino Hotel (Saratoga Springs, NY)
- …Assists with other front desk duties as assigned. + Assists Hotel Front Office Manager with the proper training of Front Desk Agents. + Wears the proper ... welcomes you to apply! Your Role: Our successful Front Desk Supervisor promotes outstanding relations with all guests and...with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They… more
- Vail Resorts (Hunter, NY)
- … desk operations; will provide guidance and leadership to the Front Desk Agents ensuring consistent quality customer service is delivered. Resolve customer ... 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and...and Accident plans **Job Summary:** The Team Lead: Front Desk , will be responsible for the daily supervision of… more
- Loretto Management Corporation (Syracuse, NY)
- …be answered at the front desk . + Maintains a friendly and inviting front desk with exceptional customer service . + Has a basic understanding of all human ... Overview The Talent Acquisition Front Desk Associate serves as the first point of...also provides general HR and clerical support. Strong customer service , attention to detail, and confidentiality are key aspects… more
- Cambria Hotel Lake Placid (Lake Placid, NY)
- …certification in hospitality or a related field is a plus. + Previous experience in customer service or a front desk role is preferred but not required; we are ... a dynamic and customer-focused hotel committed to providing exceptional service and experiences to our clients. As a Front... and experiences to our clients. As a Front Desk Associate, you will be an essential part of… more
- GovCIO (Albany, NY)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- City of New York (New York, NY)
- …Director of Service Delivery with leadership experience in application support, service desk and project management essentials. Reporting directly to the ... Only candidates who are permanent in the Computer Systems Manager title or those who are reachable on the...If you do not meet the previously mentioned civil service criteria, you will not be considered for an… more
- Indus Hospitality Group (Rochester, NY)
- …supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision, and support of ... the front office staff, including front desk and night audit, in providing outstanding ...professional services to all guests. + Assist the Guest Service Manager in directing, training, and mentoring… more
- Westside Federation for Senior Supportive Housing (Bronx, NY)
- Front Desk Receptionist The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community ‐ based organization whose mission is to provide ... homelessness. Under the supervision of the administrator, the front desk staff is responsible for providing a range of...encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the… more
- Westside Federation for Senior Supportive Housing (New York, NY)
- …have experienced homelessness. Under the supervision of the administrator, the front desk staff is responsible for providing a range of services and supervision ... as safely and independently as possible. Additionally, the front desk staff will work to maintain an environment of...encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the… more