- CUNY (New York, NY)
- ServiceNow Incident Manager ( IT Senior Associate 1) - Provisional **GENERAL DUTIES** IT Senior Associates perform highly complex professional work in ... Reporting to the Director of Application Lifecycle Management, the ServiceNow Incident Manager will be...will be responsible for overseeing the efficient resolution of IT incidents within CUNY's ServiceNow platform. The… more
- SHI (Albany, NY)
- **Job Summary** The ServiceNow ITAM Manager will contribute to a team of specialists providing development support to SHI customers related to the workflows they ... are automating in their ServiceNow environments. The ServiceNow Developer will join the IT Team...on the implementation, configuration, and management of the customers' ServiceNow platform. The ServiceNow ITAM Manager… more
- WSP USA (New York, NY)
- …is part of the Americas Hub, reporting to the IT Service Manager . **Position Summary** The Major Incident & Problem Management Senior Specialist coordinates ... MAJOR INCIDENT & PROBLEM MANAGEMENT SENIOR SPECIALIST, AMERICAS **About...innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order… more
- WSP USA (New York, NY)
- …is part of the Americas Hub, reporting to the IT Service Manager . **Position Summary** The Incident & Request Management Specialist ensures the effective ... INCIDENT & REQUEST MANAGEMENT SPECIALIST, AMERICAS **About Us**...innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order… more
- Royal Communications Consultants Inc (White Plains, NY)
- Service Delivery Manager - White Plains / NYC / Hybrid Seeking someone with experience in managing and growing a Technical Support and Service Desk team (not an ... engineer, and desktop support lead/supervisor. You are an experienced IT leader who serves as a mentor. You are...with above-average customer service and desktop engineering skills. The Manager must possess s trong knowledge of supporting end-user… more
- Cayuse Holdings (Albany, NY)
- …suite of applications, MacOS and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and ... resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident...support or IT support. + Experience with ServiceNow IT Service Management System. + Customer… more
- PSEG (Bethpage, NY)
- …**Job Summary** This position is a direct report to the Technology Group Product Manager . The IT CMDB Analyst is responsible for administering and executing the ... CMDB data integrity. This role works closely with the IT Service Now System Admin and all process owners...of improvements needed within the products * Experience with ServiceNow SAM and HAM Module **Minimum Years of Experience**… more
- AIG (New York, NY)
- …in this role. This role demands that the person acts as the face of IT for executives. To reduce impact on the executives, developing deep partnerships with other ... you can: + Provide the highest-level white glove onsite IT support to senior executives including the CEO and...+ Adhere to all SLA's and KPI's. + Review incident tickets and respond to end-users appropriately and within… more
- WSP USA (New York, NY)
- …program. This role is part of the Americas Hub, reporting to the IT Service Manager . **Position Summary** The Hardware Asset Management Specialist will ... ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order to achieve the… more
- CACI International (Rome, NY)
- …hire.** **What You'll Get to Do:** + Responsible for collection of incident information through customer conversation, and self-service support tools. + Tracks ... + Strong technical support and troubleshooting skills. + Experience with incident resolution. + Working knowledge of computers, printers, laptops, and common… more
- Marriott (Albany, NY)
- …and operations of related products/solutions + Demonstrated experience using CMDB ( ServiceNOW ) for request/ incident management + Demonstrated experience with ... skills for a wide range of audiences including executives, business stakeholders and IT teams. + Demonstrated ability to perform independently as a member of a… more
- ManpowerGroup (New York, NY)
- …mobile devices. + Knowledge of AT&T Premier, Verizon Business, T-Mobile, Outfitter Satellite, ServiceNow , Duo, Coupa, HID Global, Apple Business Manager , and Go ... and manage incidents and service requests through Service Now to uphold incident and problem management procedures. + Provide end-user support, training, and issue… more