- Broadview FCU (Albany, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... member issues, ensuring first-contact resolution and a positive member experience within a call center environment. + Adherence to call center protocols,… more
- Healthfirst (NY)
- …accredited institution. + Extensive work experience including inbound and outbound call center with telemarketing responsibilities within a healthcare ... Services at home. + Documents all incoming/outbound calls under call tracking in Salesforce + Documents all outcomes in...environment. + Healthfirst product knowledge of Complete Care, Senior Health Partners (SHP) or managed long-term care. +… more
- UHS (Norwich, NY)
- Position OverviewA Patient Contact Center Representative (PCCR) is the customer service liaison to each of our practices. The PCCR interacts with each patient ... School Diploma or equivalent Preferred: + Previous medical, administrative, call center and customer service experience +...for every voice to be heard. Engagement Councils, peer recognition , and initiatives like Walk in my Shoes for… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Cardinal Health (Albany, NY)
- …experience preferred + 2-4 years of Customer Service inbound /outbound phone call center experience preferred + Experience with medical insurance/billing ... environment with access to high-speed internet._ **_Responsibilities_** + Inbound and outbound call queue to assist in placing orders, obtain missing information to… more
- Highmark Health (Albany, NY)
- …*Identifies potential opportunities, problems and concerns; recommends and forwards to Sr Service Representative and/or Management for review. E3. Processes ... Two (2) years Customer Service related experience in a high volume call /contact center is preferred. **Pay Rate:** $21.71 _The starting hourly rate for this… more
- Cardinal Health (Albany, NY)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... ## Position Summary The Customer Care Representative provides outstanding service to our customers by...customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- Northwell Health (Melville, NY)
- …Description Manages patient calls to the Health System's enterprise-wide centralized call center . Assists with appointment scheduling, messaging physicians (test ... phone to provide best-in-class patient experience through the Health System's centralized call center . Performs a variety of technical service/support duties… more
- Pearl Interactive Network (Albany, NY)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- Fiserv (New York, NY)
- …results with an overarching goal of reducing the need for merchants to contact our call center . + **_Web Chat_** - Expanding our merchant facing web chat ... scale, come make a difference at Fiserv. **Job Title** Senior Product Manager, Clover Support Platform & Tools **What...Clover Support Platform & Tools **What does a successful Sr . Product Manager do at Fiserv?** As the Support… more
- CVS Health (Albany, NY)
- …to Effectively Communicate **Preferred Qualifications** + Experience working in a call center environment + Medical terminology/insurance experience + Results ... **Position Summary** Meritain Health an Aetna/CVS affiliate has multiple openings for Sr . Customer Service Representatives in our permanent work from home role… more
- New York State Civil Service (Albany, NY)
- …or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative , sales ... NY HELP Yes Agency Labor, Department of Title Senior Employment Security Clerk- Albany (NY HELPS) Occupational... Employment Security Clerk assigned to DOL's Customer Contact Center , you would answer inquiries from the general public… more
- New York Racing Association (NY)
- …School Diploma or Technical Certification Minimum three (3) years of experience in a call center or a customer service position with focus on customer, ... Title: Customer Service Representative Employee Status: Regular Full Time Work From...of operation, directions, etc.) * Ability to handle heavy call volumes of both inbound and outbound. * Assist… more
- Otis Elevator Company (New York, NY)
- …and Employee Opportunity? Otis Elevator Company is searching for a highly motivated ** Sr Manager, Service Sales** to lead a high performing team within the Manhattan ... loyalty in service and repair + Through strategic sales representative assignments and building strong relationships, you will foster...people - passengers, customers, and colleagues - at the center of everything we do. We are guided by… more
- New York State Civil Service (Albany, NY)
- …or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative , sales ... NY HELP No Agency Labor, Department of Title Senior Employment Security Clerk (Hourly) - Albany CDTCC Occupational Category Clerical, Secretarial, Office Aide Salary… more
- Highmark Health (Albany, NY)
- …+ Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. + ... None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS**… more
- Bloomberg (New York, NY)
- Senior Software Engineer - ADSK Voice Workflows Location...bridges between Bloomberg and its clients. We build the call center software that is used by ... workflows. When clients dial Bloomberg's helpline number, our Automated Call Distribution (ACD) product, which is built on top...Bloomberg and connects the client to a customer support representative . Our Voice Platform is also used by other… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... so that others can too." Patients are at the center of our purpose as we seek to discover...to the broader overall TA strategy determined by the Sr . Director, Franchise Lead CNS Early Assets. **Position Summary:**… more
- UHS (Binghamton, NY)
- Position OverviewThe Senior Access Care Representative is required to perform all duties of an Access Care Representative . Acts as the temporary team leader ... in the absence of the permanent team lead. The Access Care Representative performs a wide variety of activities related to scheduling, registration, financial… more