- Broadview FCU (Albany, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... member issues, ensuring first-contact resolution and a positive member experience within a call center environment. + Adherence to call center protocols,… more
- SUNY Upstate Medical University (Syracuse, NY)
- …combination of education and experience PLUS one year experience as an Ambulatory Call Center Representative at Upstate University Hospital required. ... calls and display expertise in all lines of business of the Ambulatory Call Center and present a positive, high level of service. The incumbent will become… more
- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as...incident reporting. + Provide direct supervision and mentoring to Sr . and Jr. Customer Service Representatives as needed. +… more
- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by… more
- GAP Solutions Inc (Albany, NY)
- …augment federal staff. **Position Objective:** The Sr . Customer Service Representative (CSR) will provide senior -level intake, analysis, and documentation ... (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont,...Homeland Security Investigations (HSI) Tip Line, a 24/7/365 national center for reporting criminal or suspicious activity. Sr… more
- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible...managing overall program execution, and leading a team of Sr . and Jr. Customer Service Representatives. The PM will… more
- Healthfirst (NY)
- …accredited institution. + Extensive work experience including inbound and outbound call center with telemarketing responsibilities within a healthcare ... Services at home. + Documents all incoming/outbound calls under call tracking in Salesforce + Documents all outcomes in...environment. + Healthfirst product knowledge of Complete Care, Senior Health Partners (SHP) or managed long-term care. +… more
- Amalgamated Bank (New York, NY)
- Amalgamated Bank is seeking a Sr . Contact Center Representative ! This is a highly visible, high-impact team responsible for every aspect of the consumer and ... client has an optimal experience in any situation. The Sr . Contact Center Representative will...+ Serve as back-up/overflow to provide technical and operational call center support to business clients for… more
- WMCHealth (Ardsley, NY)
- …of customer service and/or medical office experience required. Experience in a call center preferred. Education: High school diploma or equivalent required. ... Sr Patient Service Rep Company: NorthEast...(https://pm.healthcaresource.com/cs/wmc1/#/preApply/30181) Internal Applicant link Job Details: Job Summary: The Senior Patient Service Representative is responsible for… more
- Cardinal Health (Albany, NY)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... preferred + 2-4 years of experience in a high-volume call center where communication and active listening...instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **REMOTE DETAILS:**… more
- Cardinal Health (Albany, NY)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... ## Position Summary The Customer Care Representative provides outstanding service to our customers by...customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- Cardinal Health (Albany, NY)
- …or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been ... Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence,… more
- University of Rochester (Rochester, NY)
- …Follows emergency protocols accordingly. + Contacts the appropriate supervisor and/or manager on- call , as well as senior leadership, notifying them of the ... by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community.… more
- General Motors (Albany, NY)
- …means the successful candidate is expected to report to **GM Global Technical Center , or** **Sunnyvale Technical Center ** or **Austin innovation Center ** ... and across our 1st party apps and branded websites. **About the Role** Our Sr . Managers are responsible for enabling the operational frameworks of the GM interface… more
- New York Racing Association (NY)
- …School Diploma or Technical Certification Minimum three (3) years of experience in a call center or a customer service position with focus on customer, ... Title: Customer Service Representative Employee Status: Regular Full Time Work From...of operation, directions, etc.) * Ability to handle heavy call volumes of both inbound and outbound. * Assist… more
- New York State Civil Service (Albany, NY)
- …or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative , sales ... NY HELP Yes Agency Labor, Department of Title Senior Employment Security Clerk- Albany (NY HELPS) Occupational... Employment Security Clerk assigned to DOL's Customer Contact Center , you would answer inquiries from the general public… more
- New York State Civil Service (Albany, NY)
- …or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative , sales ... NY HELP No Agency Labor, Department of Title Senior Employment Security Clerk (Hourly) - Albany CDTCC Occupational Category Clerical, Secretarial, Office Aide Salary… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... so that others can too." Patients are at the center of our purpose as we seek to discover...to the broader overall TA strategy determined by the Sr . Director, Franchise Lead CNS Early Assets. **Position Summary:**… more
- The Hertz Corporation (Albany, NY)
- …Looking For:** + High School Diploma or GED Required + Must have previous Call Center or Customer Relations experience (applicable to internal candidates) + ... Description** _The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one...Prior call center and customer service experience +… more