- Insight Global (New York, NY)
- Job Description An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 ... Service Desk . The Service Desk supports roughly 3000+ end users. This...team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 … more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …within a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running ... a timely manner - Communicate with team members and Tier 2 support desk agents...into terms understandable to non-technical employees. + Strong customer service skills. + Experience with Salesforce a plus **Compensation… more
- City of New York (New York, NY)
- …resources, payroll, tax, City job applications and benefits information. The NYCAPS Central Help Desk call center serves as the first tier of support for ... you're not just working for one agency, but in service of them all. It's an opportunity to provide...an area related to the duties described above; or 2 . High school graduation or equivalent and six years… more
- Insight Global (Melville, NY)
- …on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. * Adheres to all standards for desktop\laptop and end-user ... Devices and peripherals. * Works closely with the IS Service Desk to ensure the team is...and Requirements Minimum of 3 years experience in a tier 2 technical support position providing break/fix… more
- City of New York (New York, NY)
- …IT services across the organization. This role advocates for our customer-facing help desk operations, with a focus on building and scaling a world-class team that ... combines strategic leadership with operational excellence, overseeing the delivery of IT Help Desk and IT Asset Management Operations. This role directs the IT Help … more
- Amentum (Batavia, NY)
- …**_Batavia, NY._** With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and ... to your technical experience, you also have exceptional customer service skills and are willing to go the extra...Degree, and at least 1 year of IT help desk support experience + Or High school diploma/GED, and… more
- UHS (Johnson City, NY)
- …security and accountability at all times + Coordinate telephone repairs and service issues with IT or telecommunications support and facilitate distribution of new ... troubleshooting equipment + Serve as a back-up resource to the information desk during off-hours, assisting visitors and callers with directions and general… more
- SUNY Morrisville (Morrisville, NY)
- …+ years of experience working with professional grade audiovisual equipment and/or service desk computing support. Additional Information: SUNY Morrisville is ... recommendations for improving AV setups. + End-User Support (Help Desk - our Tier 1 Support): +...+ Maintain records of AV system configurations, inventory, and service history. + Document issues, resolutions, and recurring problems… more
- City of New York (New York, NY)
- Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the ... System Center Configuration Manager (SCCM) infrastructure, support its end users, provide Tier I-II and III support for DSS/HRA/DHS issues, and provide the… more
- Lumen (Albany, NY)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... SolarWinds and Web Helpdesk to monitor and isolate Layer 2 /3 issues across IP, VPN, and MPLS networks, and...informed of risks and impact assessments. With strong customer service skills and the ability to work independently in… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …environment. + Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more