- Teradyne (North Reading, MA)
- …Collaborate with product development and data analytics teams to design AI-powered customer journey maps and workflows. + Build CTD's reputation as a market ... delivers better business results. Opportunity Overview Role: AI Controller Product Manager Location: North Reading, MA Division: Compute Test Division (CTD) Reports… more
- Sallie Mae (Newton, MA)
- … journey maps and design personas using multiple sources of existing customer insight, analytics , operational data and new primary research + Co-manage ... mission to power confidence as students begin their unique journey . To help them plan their higher education, successfully...and grow your strategy muscles? We're looking for a ** Manager of Consumer Insights** to join a small but… more
- DataRobot (Boston, MA)
- …create a category in AI. We're looking for an experienced Product Marketing Manager to own the story, strategy, and go-to-market strategies for Agentic AI. You'll ... Minimum 3-5 years of experience in the data and analytics space. Ideally, looking for someone with core product...and the overall product roadmap. + Ability to conduct customer and market research to understand AI Leader and… more
- Wayfair (Boston, MA)
- …time, Wayfair does not provide sponsorship for employment authorization for this position. Analytics Manager , Journey Optimization At Wayfair, we care deeply ... shopping for the home simple, seamless, and reliable. The Journey Optimization team serves as the strategic engine behind...Need + 5+ years of experience in strategy, consulting, analytics , operations, or customer experience in a… more
- Beth Israel Lahey Health (Charlestown, MA)
- …just taking a job, you're making a difference in people's lives.** The Marketing Analytics Manager is responsible for collecting and analyzing marketing data to ... experience peers, and other relevant teams to measure marketing effectiveness. The Manager brings both marketing analytics expertise and an understanding of… more
- Ford Motor Company (Boston, MA)
- …developing and delivering cutting-edge software subscriptions and services that enhance the customer journey and unlock new revenue streams. The Global Data, ... Insights & Analytics (GDIA) organization is Ford's central hub for data...for Ford's Integrated Services, aligning with overall business objectives, customer experience goals, and GDIA's enterprise data strategy. +… more
- ServiceNow, Inc. (Waltham, MA)
- …to do in this role:** We are seeking a highly motivated **Senior Sales Analytics & Reporting Manager ** to support our Hyperscaler Sales Organization. You will ... work. But this is just the beginning of our journey . Join us as we pursue our purpose to...In this role, you will: + Be the strategic analytics partner for sales analytics , insights, reporting… more
- US Bank (Boston, MA)
- At US Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the ... of experience in banking operations, trust services, compliance, accounting, or customer service. + 3+ years of management experience, including team leadership… more
- Verndale (Boston, MA)
- …+ Implement analytics configurations for Google Analytics including Google Analytics 4 (GA4) via Google Tag Manager + Implement tracking and other ... About the Digital Analytics Lead Position The qualified candidate will be...implement required tracking via tag management (ie Google Tag Manager , Tealium, ADM, etc.), and understand data collection and… more
- Santander US (Boston, MA)
- Senior Associate, Credit Card Portfolio Strategy & Analytics , Boston, MA Country: United States of America **Your Journey Starts Here:** Santander is a global ... employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your… more
- The Hertz Corporation (Boston, MA)
- …or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed ... We are seeking a Customer Experience Manager to lead CX...and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions… more
- SAP (Burlington, MA)
- …based on deep understanding of the key inflection points and milestones across the customer journey . Leveraging specific customer data points, health scores, ... to grow and succeed. We are seeking a Digital Customer Success Manager for SAP's Business Transformation...modeling, process governance as well as process mining and analytics . Background in Customer Success Management,… more
- Navient (Boston, MA)
- …of lifecycle marketing through new channels and capabilities. + Own customer journey development, including strategy, creative briefing, audience segmentation, ... Marketing Manager , you will play a strategic role in shaping the customer journey and executing lifecycle campaigns that drive deeper engagement, retention,… more
- CVS Health (Boston, MA)
- …to bring analytics -focused products to market. Additionally, as a Product Manager , you will support the dissemination of best practices (design thinking, agile ... we do it all with heart, each and every day. **Position Summary** CVS Health's Analytics & Behavior Change (A&BC) is an organization working to solve some of the… more
- Coinbase (Boston, MA)
- …that doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey , from prevention through resolution, and use data to ... Coinbase delivers customer service. This role will own the entire analytics and experimentation framework for the customer support funnel, guide investment… more
- Pegasystems (Boston, MA)
- …engagement optimization, including experience with real time customer decisioning, customer journey analytics , conversion optimization, and marketing ... implementation guidance, leveraging CDH's decisioning engines, AI-powered recommendations, and customer journey optimization. + Partner with account teams,… more
- Autodesk (Boston, MA)
- …channels (traffic, revenue) to enhance campaign effectiveness and contribution. + Customer experience and journey optimization: Understand and improve digital ... **Job Requisition ID #** 25WD92407 **Position Overview** The Digital & eCommerce Manager on the Industry Sales team plays a pivotal role in driving Autodesk's… more
- Capital One (Cambridge, MA)
- …intelligent and personalized customer experiences. We are seeking a senior Product Manager to join the Enterprise Model Platform (EMP) team to drive the strategy ... Senior Product Manager , Enterprise Model Platform (EMP) Training Product Management...finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of… more
- Wayfair (Boston, MA)
- …supply chain ecosystem - 1) run product discovery and map end to end customer journey to improve the shopping experience for appliances (refrigerators, washers, ... measurable ways. We work closely with Engineering, Experience Design, Analytics , Third Party system and service providers and business...to life. We are seeking an experienced Senior Product Manager to evolve the customer and supplier… more
- Capital One (Cambridge, MA)
- Manager , Product Management - Finance Product & Data Solutions Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
