- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Honeywell (Morris Plains, NJ)
- …cross-functional teams and stakeholders to understand business requirements and provide expertise in IT service management and monitoring. The future is what ... trends and opportunities for improvement. + Manage and optimize ITSM tools to support service management...a related field. + 5+ years of experience in IT service management or a… more
- Honeywell (Morris Plains, NJ)
- …success. Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership ... to ensure high-quality service delivery. **Must-Haves:** + Extensiveexperience in IT Service Management , including incident and problemmanagement. +… more
- City of New York (New York, NY)
- …Position Summary TRS is seeking an innovative Service Operations Manager to lead our IT Service Management ( ITSM ) initiatives and ensure the seamless ... Expert (SME) for escalated technical issues and complex incident resolution. IT Asset Management (ITAM) Compliance: - Ensure... Service Level Agreements (SLAs) to ensure effective service delivery. Knowledge Management & Documentation: -… more
- Capgemini (Warren, NJ)
- …team members; Awareness of a number of service management tools such as BMC's IT Service Management ( ITSM , Remedy); Time management skills to ... **Job Title:** Service Management Lead **Location** : Warren,...internal and client facing consultancy work including Information Technology ( IT ) service and governance reviews, trend analysis,… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- American Express (New York, NY)
- …of an Executive Support organization of a fortune 500 company. + Excellent understanding of IT service management ( ITSM ) frameworks and best practices. + ... to all SLA's and KPI's. + Develop and implement strategies to optimize service delivery processes and improve efficiency. + Monitor service performance, identify… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place to work - cultivating… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Mizuho Corporate Bank (New York, NY)
- Join Mizuho in IT Service Management Operations! We are seeking a highly experienced and dynamic Director of IT Service Management Operations to ... our IT services. Key Responsibilities: + Lead and manage the IT Service Management Operations team, providing guidance, mentorship, and support. +… more
- ABM Industries (New York, NY)
- …understanding and experience with operationalizing ITSM frameworks, ITIL processes, and service management tools + Strategic thinking and vision with a focus ... across IT operations. + Ensure alignment of ITSM processes with business objectives to improve service...IT and business units, ensuring clear communication of service performance and improvements. + Provide senior management… more
- NBC Universal (Englewood Cliffs, NJ)
- …addition, the ideal candidate will possess a strong grounding in IT /Infrastructure Management , Monitoring and Automation Technologies, Application Maintenance ... and platforms relevant to Site Reliability Engineering, including Automation and Event Management platforms, ServiceNow, JIRA, and general ITSM principles. +… more
- New Jersey Institute of Technology (Newark, NJ)
- …technical support for user-facing IT services, primarily via the service request fulfillment and incident management (SR/I) processes. This includes ... Service Desk for resolving Level I issues with IT user services; documents and tracks all work using...computer labs. -Clearly document all work using the university's ITSM suite. -Create, design, and develop documentation, tutorials, web… more
- Robert Half Technology (Jersey City, NJ)
- …provide advanced technical support, mentor junior analysts, and ensure efficient incident management . This role focuses on customer service excellence, problem ... & Mentorship - Experience mentoring, delegating tasks, and ensuring quality control in IT support operations. ITIL & Process Management - Knowledge of incident,… more
- Robert Half Technology (New York, NY)
- …is a long-term contract position suited for professionals with a strong background in IT service management and user support. Responsibilities: * Deliver ... minimal disruption to business operations. * Manage and resolve service requests through platforms like ServiceNow ITSM ,...* Administer and support Okta for identity and access management , ensuring secure and smooth user experiences. * Utilize… more
- MTA (New York, NY)
- …needed to maintain service levels and user satisfaction. + Coordinate change management initiatives related to the adoption of cloud services across MTA IT . ... Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: IT Strategy/Architect Date Posted: Jun 9, 2025 Description JOB TITLE:… more
- YAI (Westchester County, NY)
- …expertise and to enhance technology engineering service value. + Works closely with IT service desk team to receive, troubleshoot and resolve Level I and II ... to ensure availability and functionality of systems. + Participates in IT projects, providing information, documentation and technical assessments and executes… more
- SMBC (Jersey City, NJ)
- …on a weekly level * Prior Experience working with ServiceNow a plus * Experience in IT Service Management and IT operations management processes ... features or enhancements * Roadmap for Platform Integrations in consultation with management of Integration and automation, in coordination with the organization and… more
- Grant Thornton (Iselin, NJ)
- …artificial intelligence, strategic architecture, enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) + Consistent with the ... continuously learning new technologies to collaborate with team members and enhance service delivery + Engage directly with client executive leadership to lead the… more
- MUFG (Jersey City, NJ)
- …+ 4+ years of technical experience with Discovery/CMDB. + 4+ years of technical experience with ITSM , GRC and IT Asset Management is preferred. + 2+ years of ... Take ownership and collaborate with various process/function owners and SMEs across IT , Security and other stakeholders to implement and enhance capabilities. +… more